Hotel Isla Mallorca & Spa

Lovely hotel, clean and staff very kind.

Great food. Helpful staff. Lovely spa.

Nice hotel, pool and poolside massage. Carla / Rachel was fantastic! Night manager opened the restaurant at 3 am to get us coffee before heading to catch an early flight.

Our airline lost my baggage but Nadia, front desk receptionist, was extremely helpful and kind in our unfortunate situation. After one week my bag was found and Nadia telephoned me to let me know that it would be stored at the hotel. Excellent customer service Nadia!!!

Our 4 night break was superb, the staff are all extremely both friendly and helpful, nothing appears to be too much trouble. The room with the terrace made our late afternoon a real treat, enjoying a glass of wine whilst catching the sun laying on our sun beds.

Amazing staff and hotel. We will be back

Great location and a lovely modern hotel. Rooms are simply decorated, but clean and functional. Nice small balcony. Service was great and the gym is well equipped. Negatives: the balcony light doesn’t turn off until the small hours, so if you don’t shut your curtains there’s an annoying light. The rooms are very noisy, if you are a light sleeper, bring earplugs. Constant noises from plumbing rattling through the bathroom walls and from neighbouring rooms, plus noisy fridges make it very hard to get a good nights sleep. I did report this on the first night via hotels.com but got no response

This was my third stay at this hotel. It is consistently excellent. The staff are friendly and helpful and make you feel welcome. The hotel and outside spaces are well maintained. The hotel rooms are also very nice. The buffet restaurant has quality delicious choices. The only improvement would be the dessert selection - I have lactose intolerance and there was only fresh fruit on offer for me. Other than that, this hotel is wonderful. A short walk into Palma along the Marina.. just perfect. I’ll be back time and time again.

Great pool area with plenty of seating and bar area which serves good food and drinks. Lifeguard available poolside at all times. Staff very friendly and accommodating. Great breakfast with lots of options and omelette station. Overall we would have expected more in terms of other areas for a 4* property - we were told use of the spa facilities was included on check-in but we were then charged for use on departure (despite us saying we were told use of the facilities was included); only one bottle of water in the room for the entire stay; we had booked a room with a terrace but this was above the reception area where guests seem to be able to smoke outside, meaning our room had a persistent smell of stale cigarette smoke and we sometimes couldn’t sit out on the terrace; cleaning of room was sometimes after 4pm; self-service luggage storage. Good for what we paid as we benefitted from a loyalty discount but unlikely to return if we are ever back in Palma.

Had a lovely stay - would have preferred a double bed rather than 2x single beds and the air con was a bit hit and miss but apart from that, perfect!