CenterWay Hotel Tonawanda

Need more adequate signs to mark where hotel is.

Clean room and bathroom.good value

Maid service was not given each day, had to request. Once requested, sheets were not changed and floors were not cleaned. No toiletries at all, just a tiny bar of soap. Door key deactivated every time you left the building and they kept saying it was because we had it next to our cellphone, which was definitely NOT the case. Vending machines were out of order and when asked if there was any water available, I was told to drink from the bathroom sink. Complimentary breakfast was no longer given. And when it was time to check out (which was 11) the Maid and then the front desk clerk banged on the door at 11 and then every 10 minutes until we checked out at 11:30. When asked if a discount could be given for all these inconveniences, was told they already give a big discount already, and after several requests was finally given $10 off. This hotel was one of the cheaper hotels that could be booked for my trip and now I know why. I will definitely not be returning.

The staff is great.

Not as advertised no breakfast,no housekeeping service, clock not working,inconvenient, over priced No shampoo. Generally would not recomend

Very desolate

Another great stay! Room 123 clean as always. Staff very friendly. Plenty of parking available.

Halls dirty and looks unkept. Neighbour’s bathroom room fan and shower noise was really loud late at night and early in the morning. Internal air conditioning fan way too loud - we had to turn it off to be able to sleep - discomfort level high No USB charger available in the room. Price for such a place - unreasonably high.

We arrived later and we were unsure if we were at the correct location. The parking lot was dark and it was poorly lit. We entered and were checked in. We went to the room and it looked like the photos. I neglected to look closely at the photos online so my disappointment could have been avoided if I had. The floors are carpeted with older green carpet there is a mirror the length of the room and as big as the wall at the head of the bed.. Everything is outdated and honestly I was uncomfortable and didn't want to stay. We turned on the heater and had to turn it off because the room filled with a nasty smell , like a burnt smell. I honestly felt like I was in a small prison cell and I slept in my clothes in the bed. To be fair I should have looked at the photos and read the reviews from the actual hotel, not the reviews from Expedia, because they do not match

Really dark parking in some areas. Crackhead in barefeet at entrance when we walked in. Almost turned around and ate the $200 we would lose to go elsewhere