Hotel Plaza e de Russie - Relais & Châteaux

The rooms are clean and well furnished although there is no sound cancellation we could hear the other rooms all night

The reception staff are very rude from check-in till check out We arrived before check-in time in about half an hour and the guy started being rude We told him we don't even need the room I'll pay the city tax and go out and yet he wasn't understanding very disrespectful and rude

Very good location - just in front of the main street and the sea. Comfortable beds and pillows Reception staff was very helpful and pleasant

Cleaning staff could have done their work better - good night service was very poor, first day they did their best, but other nights left the curtains open, didn’t turn evening lighting on During the day only bed was made. Didn’t change a single towel during the stay (3 nights), didn’t refill any bathroom amenities

Lovely looking hotel and a very good location. We chose this hotel as it’s a Relais and Chateaux hotel and we have stayed in those before but it appears standards have slipped. When we arrived the reception staff were fantastic, cheerful and very helpful, in fact they were always cheerful and helpful throughout our stay. When we got to our room which was very clean and comfortable it obviously hadn’t been checked as for the 2 of us there was only one bath towel and one pair of slippers. We told reception and this was sorted. There is no bar in the hotel which is a shame but plenty of bars outside the hotel. Reception sorted out a booking for a beach club for us and when we returned at about 3.30 we noticed that there was a room service tray outside the room opposite ours, it was still there when we went out for dinner in the evening and yes you guessed it was still there later that night when we returned. I find it hard to believe that the turn down service had been round and not seen or moved the tray. Unfortunately it was still there when we went for breakfast in the morning. We only ate breakfast in the hotel which was nothing special but at least my intolerances were well catered for.

Very comfortable, nice and clean hotel, incl night service. Location great in the busier part of Viareggio with lot of good restaurants around.

Coffe/tea making facitlities missing in the room

The restaurant was really bad, arrogant staff and hopeless breakfast. Very unwelcoming and stiff. Rooms are like a university dorm.

Horrible stay. Staff sent us on a wild goose chase - the wrong direction to our reserved restaurant . We completely missed our reservation thanks to them. When confronted - they outright lied though we had the handwritten map given to us. Complaining to the manager- he said it was no big deal.

Restaurant staff good and food good

Not enough public spaces no bar. Housekeeping awful One day 5* next nothing no water etc air-conditioning poor

Service from front desk was all lip service not impressed