ibis Nuernberg Altstadt

We had some trouble checking-in and getting the room type we booked via Hotels.com. There seemed to be some confusion between the hotel and the website and we were also told we only paid for 1 person, though the booking was for 2 people. Hotels.com helped us resolve some of the problem but we had to convince the staff to give us the larger room with two beds that we booked (they said we only booked a one-bed room despite our receipt). In the end, we received a great room for our second of two nights, but some of the staff were not friendly nor helpful (while one or two were lovely). It's a great location and a nice hotel overall, just be careful with any booking issues.

The Ibis is located near the Hauptbahnhof and within easy walking distance to the Christmas Market. Nurnberg is magical this time of the year. The breakfast was very good and the room was warm and spotless. I hope to return.

We arrived before our room was ready and hotel staff checked our bags so we didn’t have to carry anything around town. The area is very nice and the hotel is in a central location, which is reflected in the price. We enjoyed our room, which faced the street. It got loud at night but that’s to be expected for a Saturday night in this location. Our train didn’t leave until after check out, so we were again able to check our bags and pick up later.

I second the comments regarding poor management. When booking two rooms the computer glitched and reset the date to the day I was making the reservation. I noticed it when I went to print my confirmation. Tried calling the hotel, either the phone would not ring or it would ring for a long time with no answer. I write an -mail and they said sorry we are not changing the date and will keep your money. No acknowledgment of the system issues. So, they got the same money they would have had if they just moved the rooms two days. So, bottom line, if you ever have any issues at all, you will not receive any customer service and be totally screwed. So they got the same money they would have it they adjusted the date, but showed their true non-customer service. Book at your own risk!

Close to main train station and really walkable area

I appreciated the staff let me stored my luggage before check in time and after check out time. 👍

Noisy street from 05:50 to 08:30

This hotel is located conveniently near the train station and access to the old town. It is a perfect location with everything right at the doorstep. The hotel itself is likely ready for a remodel, however, it was clean and a good value for the price. It was a gem of a find for a 2 day trip to Nuremberg.

The gentleman who checked us in was excellent; however, the girl at front desk at check out was not helpful and kept rolling her eyes and seemed annoyed with me asking questions about the subway. No coffee maker in the room, shower flooded the bathroom floor, very loud outside until 3am both nights.

All very good Location room good breakfast nice staff good