ibis Gent Centrum St. Baafs Kathedraal

Very friendly staff, fantastic location, comfortable beds.

Lack of tea/coffee making facilities in the room. Room was quite small but otherwise very comfortable.

De garage voor de motor, de airco, het personeel, de lokatie

Hooguit de wat hoge prijs om de motor in de garage te mogen plaatsen

Amazing location, clean and comfortable room. Fab air conditioning. Restaurant/bar staff super!

The lady on reception was clearly stressed. We arrived a little early (45 mins before our check in time) and I made myself known to reception and got a good telling off for having used booking.com instead of directly. She told me they have to pay commission and I should cancel my booking and rebook directly with them, then she would allow me to check in early. I told her that it didn’t matter, we were happy to wait. There was a queue behind me and I didn’t want to hold people up (all said calmly with a smile) but she just got more stressed and raised her voice ‘I am trying to explain to you..,’ as if I was a naughty child. I told her I would be sat by the restaurant and would return at 3pm. In the meantime, my partner was unloading our bike. We’d just traveled 150 miles in full motorcycle gear in 38 degrees. We bought cold drinks from the bar (wonderful bar staff, excellent sense of humour!) but after ten minutes he was no longer happy to wait and approached reception himself and said he wanted to be checked in. Which she did with no complaint! However she did tell him if we didn’t pay to put the bike in their garage, we would get a fine. We know this isn’t true and are well aware of bike parking rules in Ghent. I can only think that management put so much pressure on staff to upsell that they forget customer service. The poor girl was at breaking point. It wouldn’t stop me staying again or using booking.com, but it would be nice if the reception had been more welcoming.

Location!

The bathroom was a little bit awkward in spacing and the air conditioning needed some maintenance, but access to an open window helped.

Location, friendly staff

Parking was a bit hard. I wanted to reserve parking but was told it was first come first serve, yet when I got then, there was a reservation list!

airco op de kamer tijdens de hittegolf lekker ontbijt zeer rustig hotel recht over de Kathedraal

niets

So central to all the beautiful sights Staff were helpful and polite The small cafe was great for snacks and drinks Breakfast was very nice

Tea and coffee wasn’t available in the room