Hotel ibis Strasbourg Centre Halles

Great location. Walkable to station and all shops. Staff very helpful and forgiving of my terrible attempt at French! Super kind and friendly. Room was clean and light and airy. Only gripe would be that it would be great to have a kettle in the room. Breakfast tasty and attached restaurant lovely with delicious food and great service.

Good location and nice hotel!

Great location and service

My stay at the Hotel ibis Strasbourg Centre Halles started off on a rather turbulent note. Upon arrival, I was greeted with the sentence: «You're already checked in». Naturally, this could not have been the case. It turned out that a guest with a similar name had mistakenly been assigned my room. Instead of calmly resolving the issue, the situation escalated: more and more staff gathered behind the already cramped reception desk – four in total. For about 15 minutes, I had to listen to internal discussions that could have taken place behind the scenes. A simple gesture, such as offering a welcome drink or a seat while resolving the matter discreetly, would have been appropriate and appreciated. Eventually, the staff settled on the obvious solution: I received a new room in the same category, and the guest who had been checked in by mistake had to re-enter their details. The resolution itself was fine, but it took far too long, the apology felt insincere, and no courtesy was offered to make up for the inconvenience. That said, the rest of the stay was perfectly fine. The room was clean and quiet, and the location is excellent. Had the check-in been handled more professionally, my impression would have been significantly better.

Quiet place, great location.

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Great

Guten Unterkunft ziemlich nahe am Zentrum. Alles ist fußläufig erreichbar. Es ist alles sehr sauber, das Personal ist freundlich und die Auswahl am Frühstücksbuffet vielfältig. Einziger Kritikpunkt: Das Zimmer hätte etwas größer sein können.

Ein Grund für die Buchung dieses Hotels war die Zimmerbeschreibung bei Expedia „Blick auf das Wasser“. Dieser existierte nicht, das war die erste Enttäuschung. Absolut nervig ist der Umgang mit Handtüchern, es gab genau 1 Dusch-Handtuch, kein Handtuch für die Hände oder zum Gesicht abtrocknen. Am ersten Tag haben wir beim housekeeping gefragt und noch ein zweites Handtuch bekommen, das war am nächsten Tag wieder verschwunden. Obwohl ja angeblich wegen der Umwelt nur Handtücher die am Boden liegen für die Reinigung mitgenommen werden. Sehr mühsam. Dafür ist die Lage absolut perfekt, zu Fuss alles super erreichbar.

Ich kenne IBIS seit Jahren… der Low key standard bleibt… aber die Preise steigen stetig. Für mich stimmt das Preis/Leistungsverhältnis nicht mehr.