ibis Styles Canberra Eaglehawk

We were booked into a family room, bathroom was freezing cold due to the air ventilation, floor was cold and the toilet had Staines that could of been clean properly. Room did not feel warm or inviting at all, its pretty run down with curtains broken, single beds felt lumpy and the room did not have a phone to call for service. Manager that was on during the time we check-in was so rude that he said theres nothing he could do, we pretty much had no choice but use the room he gave us. Its terrible and I wouldn't recommend this place to anyone.

The room wasn't cleaned properly. The internet is pretty bad.

I understand that this property is old but it doesn't mean it needs to be dirty, smelly, and facilities not on standard. Toilet hasn't been cleaned properly as it was smelly with urine, no upgrade with beds-to soft that it can give a backache when you wale ip in the morning and even the aircon/heater doesn't do it's job plus it so noisy that we are unable to sleep properly so we have to turned it off. I understand it is cheap but at least upgrade a bit more that is more convenient to stay for a family with kids. Good thing I booked for only 1 night.

Relaxing atmosphere.

Room air conditioning was noisy

Good

Clean rooms

Dinner service was great

Nothing

Excellent service and exceptional customer service.