Hilton East Midlands Airport

Setting and booking in

Quiet room Friendly bar/restaurant and gym staff Pool area

My friend arrived early and checked in first. She received a warm welcome from the Receptionist plus lots of hotel information, she was also offered a complimentary quarter bottle of prosecco (enough for 1 glass). I arrived a little later but I didn't receive a welcome or hotel details from the receptionist, neither was I offered a complimentary drink. When my friend asked whether I could receive one the receptionist said no and that we we're supposed to share the quarter bottle! How mean is that, a quater bottle is equivalent to only one portion. It would have been better if we had both been offered a complimentary drink or nothing at all rather than favouring just one guest. Instead I bought a prosesso at the bar which was overpriced at £10 a glass. This was bad customer service and not the best start to our short break. Unfortunately dinner was dissapointing too, I ordered pasta Carbonara which was very runny (watery creamy sauce) with chopped fatty bacon rather than lardons. My meal was served several minutes after my friends, which resulted in her eating alone for some time. The waitress did apologise however as it was a quiet night and there we're so few in the restaurant the cook should have ensured our meals we're ready at the same time. The chocolate brownies we're also rather dry 😞 Surely the chef can do better than this, pasta Carbonara is such a simple dish to cook and doesnt require much skill. On a positive note the two lovely waitresses who served us we're incredibly friendly and nothing was too much trouble for them. Also the dark haired man who served us at the spa reception was very helpful too. In brief - The hotel looks tired in places and requires some TLC. Reception staff should offer consistent customer service. The food needs reviewing for quality and more attention to detail should be applied.

De locatie tov mijn werk lokatie

Verouderd

Easy parking £7, good breakfast…….ideal for Donnington Circuit.

Rui was very helpful at the breakfast 🍳, and the kids liked the facilities and the swimming pool

generally all good

heating in room didnt work

Nice hotel, with pool and spa. Great staff, rooms are a little dated but comfortable. Food good, not a bad evening menu, very nice breakfast. Stayed here a few time, convenient if using East Midlands airport.