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9.2 / 10 Guest Rating

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Playa La Ropa S/N, Zihuatanejo, GRO, 40880, Zihuatanejo, MX

Thompson Zihuatanejo, A Beach Resort, by Hyatt - main view

About the Property

Escape to the luxurious Thompson Zihuatanejo, A Beach Resort, where elegance meets relaxation.

Spa and Wellness: Indulge in a blissful retreat at our full-service spa, offering rejuvenating massages, body treatments, and facials that will leave you feeling refreshed and alive.

Recreational Amenities: Dive into leisure with three stunning outdoor swimming pools, play a match on our outdoor tennis courts, or stay fit in our comprehensive fitness center, all set against a beautiful backdrop.

Gourmet Dining: Savor exquisite cuisine at CENIZA, one of our two acclaimed restaurants, or enjoy in-room dining with our limited-hours room service. Unwind with a signature drink at our vibrant bar or poolside lounge, taking in the stunning views.

Book your stay today for an unforgettable experience at Thompson Zihuatanejo!

Facilities & Amenities

Full-service spa
Boat tours nearby
Fitness facilities
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Suite, Lagoon View (Plunge Pool) - Photo 1
Suite, Lagoon View (Plunge Pool) - Photo 2
Suite, Lagoon View (Plunge Pool) - Photo 3
Suite, Lagoon View (Plunge Pool) - Photo 4
Suite, Lagoon View (Plunge Pool) - Photo 5
Suite, Lagoon View (Plunge Pool) - Photo 6
1/6

Suite, Lagoon View (Plunge Pool)

1 King Bed1048-sq-foot individually furnished room, balcony with lagoon and pool views Layout - Separate sitting areaRelax - Private plunge poolInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking, pet friendly

97 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Lagoon Suite With Plunge Pool

Non-refundable
Breakfast Included
20% OFF$820.93

$656.74

Includes taxes & fees
Suite, Beachfront (Plunge Pool) - Photo 1
Suite, Beachfront (Plunge Pool) - Photo 2
Suite, Beachfront (Plunge Pool) - Photo 3
Suite, Beachfront (Plunge Pool) - Photo 4
Suite, Beachfront (Plunge Pool) - Photo 5
1/5

Suite, Beachfront (Plunge Pool)

1 King Bed1207-sq-foot individually furnished room, balcony with ocean views Layout - Bedroom and sitting areaRelax - Private plunge poolInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking, pet friendly

112 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Beach Suite With Plunge Pool

Non-refundable
Breakfast Included
20% OFF$1,271.4

$1,017.12

Includes taxes & fees
Suite, 2 Bedrooms, Lagoon View (Lagoon) - Photo 1
Suite, 2 Bedrooms, Lagoon View (Lagoon) - Photo 2
Suite, 2 Bedrooms, Lagoon View (Lagoon) - Photo 3
Suite, 2 Bedrooms, Lagoon View (Lagoon) - Photo 4
Suite, 2 Bedrooms, Lagoon View (Lagoon) - Photo 5
1/5

Suite, 2 Bedrooms, Lagoon View (Lagoon)

1 King Bed and 2 Queen Beds1204-sq-foot individually furnished room, balcony with lagoon views Layout - Separate sitting areaRelax - Private plunge poolInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking, pet friendly

112 m2
Sleeps 4
1 King bed (151-180 cm wide)
2 Queen Bed (150-160 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Two-Bedroom Suite With Lagoon

Non-refundable
Breakfast Included
20% OFF$1,457.99

$1,166.39

Includes taxes & fees
Suite, 2 Bedrooms, Beachfront - Photo 1
Suite, 2 Bedrooms, Beachfront - Photo 2
Suite, 2 Bedrooms, Beachfront - Photo 3
Suite, 2 Bedrooms, Beachfront - Photo 4
1/4

Suite, 2 Bedrooms, Beachfront

2 King Beds1858-sq-foot individually furnished room, balcony with ocean views Layout - Separate sitting areaRelax - Private plunge poolInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking, pet friendly

173 m2
Sleeps 4
2 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Two-Bedroom Beach Suite

Non-refundable
Breakfast Included
20% OFF$1,549.46

$1,239.57

Includes taxes & fees
Suite, 2 Bedrooms, Garden View (Garden) - Photo 1
Suite, 2 Bedrooms, Garden View (Garden) - Photo 2
Suite, 2 Bedrooms, Garden View (Garden) - Photo 3
Suite, 2 Bedrooms, Garden View (Garden) - Photo 4
Suite, 2 Bedrooms, Garden View (Garden) - Photo 5
1/5

Suite, 2 Bedrooms, Garden View (Garden)

1 King Bed and 1 Queen Bed1100-sq-foot individually furnished room, balcony with garden views Layout - Separate sitting areaRelax - Private plunge poolInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking, pet friendly

102 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Queen Bed (150-160 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Two-Bedroom Garden Suite

Non-refundable
Breakfast Included
20% OFF$1,088.46

$870.77

Includes taxes & fees
Room, 1 King Bed - Photo 1
Room, 1 King Bed - Photo 2
Room, 1 King Bed - Photo 3
Room, 1 King Bed - Photo 4
Room, 1 King Bed - Photo 5
1/5

Room, 1 King Bed

1 King Bed650-sq-foot individually furnished room, balcony with garden views Layout - Separate sitting areaInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking, pet friendly

60 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

King Room

Non-refundable
Room Only
20% OFF$378.68

$302.94

Includes taxes & fees

King Room

Non-refundable
Breakfast Included
20% OFF$470.14

$376.11

Includes taxes & fees
Room, 1 King Bed (Plunge Pool) - Photo 1
Room, 1 King Bed (Plunge Pool) - Photo 2
Room, 1 King Bed (Plunge Pool) - Photo 3
Room, 1 King Bed (Plunge Pool) - Photo 4
Room, 1 King Bed (Plunge Pool) - Photo 5
1/5

Room, 1 King Bed (Plunge Pool)

1 King Bed650-sq-foot individually furnished room, balcony with garden views Layout - Separate sitting areaRelax - Private plunge poolInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - No cribs (infant beds) availableNon-Smoking, pet friendly

60 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

King Room With Plunge Pool

Non-refundable
Breakfast Included
20% OFF$616.5

$493.2

Includes taxes & fees

Guest Reviews

9.2
Exceptional115 verified reviews
AI Summary

Guests highly rate the friendly and attentive staff and frequently praise the immaculate service.

Categories

Cleanliness8.3
Service9.8
Location9.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage9.3
Overall Experience9.5

Select topics to read reviews

N
NicoleusUS
Verified booking
young couple
Standard Room
Stayed in Jan 13, 2025

"Exceptional"

10.0
Helpful?
K
kim
Verified booking
Standard Room
Stayed in Jan 11, 2025

"Exceptional"

10.0

Spectacular property

Helpful?
M
MelissausUS
Verified booking
young couple
Standard Room
Stayed in Jan 7, 2025

"Superb"

9.0
Helpful?
J
Jonathan
Verified booking
Standard Room
Stayed in Jan 3, 2025

"Unsafe area - No warning, no refund"

2.0

This hotel is in a part of Mexico that the US government lists as a "LEVEL 4 - DO NOT TRAVEL" area. Unfortunately, neither Hotels.com nor the Thompson mention that fact. And they are unwilling to refund the (expensive) room I booked. Buyer beware.

Helpful?
K
KristenusUS
Verified booking
young couple
Standard Room
Stayed in Dec 28, 2024

"We are already thinking of when we can return!"

10.0

We loved our room, the swim up suite, and the view from the balcony. The breakfast and the service everywhere was wonderful.

Helpful?
S
Sara
Verified booking
partner
Standard Room
Stayed in Dec 25, 2024

"Good"

6.0

The furniture was very old, the bed was uncomfortable, the bedding had holes in it. I asked for my luggage to be picked up at 6:30 in the morning and no one showed up. I had to bring my luggage down from a second floor without an elevator. They forgot my request, they only apologized. Beautiful location, they need to pay more attention to services.

Helpful?
D
DanielusUS
Verified booking
family with young children
Standard Room
Stayed in Dec 23, 2024

"Exceptional"

10.0
Helpful?
J
Jane
Verified booking
family
Standard Room
Stayed in Dec 19, 2024

"Excellent"

8.0

This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.

Helpful?
R
RaelynusUS
Verified booking
family with young children
Standard Room
Stayed in Dec 15, 2024

"Superb"

9.0
Helpful?
J
Jamie
Verified booking
Standard Room
Stayed in Dec 6, 2024

"Exceptional"

10.0

The pool, access to beach and service felt magical.

Helpful?
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