The Winchester Hotel and Spa

I had a lovely big luxurious bedroom it even had a fan for warm nights. The staff were pleasant and polite . The spa was the perfect place to unwind after a long journey. The town centre and station are close by . The meals were delicious and buffet breakfast was well stocked.

Nice bed, nice pool, lovely spa staff, great breakfast, overall a nice experience

Sink in room was blocked so water took ages to drain, cold tap ran hot water, pool area slightly tatty and there was grit in the bottom of the jacuzzi.

Almost everything

Poor quality continental breakfast and very limited range of cereals/ breads etc

Great location. Close to train station. Comfortable stay.

- very clean and modern - big comfy bed - spacious room - spa was decent and clean - nice decor and vibe

- wall above shower head peeling off, shower quite slippery

The spa was lovely, nice facilities

Paying for parking at the hotel. I thought the hotel should reimburse you for parking, really. Unfortunately on the second day of our stay the hotplate at breakfast wasn't turned on or up enough so the hot food wasn't hot. But plenty of other healthier options to enjoy

There were a couple of very pleasant bar and wait staff.

Advertised as a Spa Hotel - but effectively it closes for entry at 6.30pm on Sundays. So my sole reason for booking here was gone. Nothing about this on booking.com. The rooms/ corridors are very dated. Tired, broken toilet brush holders/ peeling doors/ carpets I didn’t want to walk on/ chemical smell like powdered cleaning?/ one hard uncomfy chair in a twin room/ seriously hard pillows/ bar areas with no cosy chairs or quiet nooks. Really impersonal. Very corporate looking and just dated. Expensive car parking - only place I’d been asked to pay - fair enough but then I had to go through the rigmarole of heading back to the carpark to find the QR code and enter my email twice and phone etc … charge me but why am I doing the work? Adding salt to the wounds quite frankly. But the lack of clarity around the access to Spa was the real problem as I had driven c300 miles and wanted to ease my arthritic bones in a soak- no bath/ no spa… when I complained about this I was told I should’ve checked in the website and it was down to booking.com. The desk clerk was very efficient and smiley at batting back my concerns and offered no solution other than “you can get up early it opens at 7am”. So I did have a quick dip but it wasn’t what was sold to me. All in all the worst 4* hotel experience I’ve had, and a real disappointment on what was supposed to be a nice hotel at the end of a great touring holiday. In fact we were so glum we just had a sandwich and went to bed early! Sandwich was nice though. Breakfast was hilarious… the toaster challenge defeated several fellow guests who were just begging the ever-cheerful staff to get someone who knew how to work the machine and honestly it was ridiculous but funny that they had so many people and only one tired and temperamental toaster… and only sliced bread - in a city full of nice bakeries the bread choice was dismal.