Best Western Plus Regency Inn and Conference Centre

Does not protect the public from online booking, Made contact with company to inquire why is it allowed for unknown charges to take place while the receipt misleads the customer thinking that it is a bill from Best Western. I have enclosed a copy of the receipt that was sent to me. I was told that this is not the concern of Best Western. This company is making money under false pretense. They have ignore all request from me about this matter. They calm the the bill is for taxes from Best Western. I am sure that this must be happening to others also. This receipt leaves the impression that charges are from Best Western. This is your receipt Your details Name Raymond Wiebe Email brwiebe@telus.net Date Nov 4, 2025 Booking details Booking number 6425767441 Property name Best Western Plus Regency Inn and Conference Centre Property address 32110 Marshall Road Abbotsford (British Columbia), Canada V2T 1A1 Check-in Friday, November 7, 2025 Check-out Saturday, November 8, 2025 Amount paid on Nov 4, 2025 CAD 192.93 Your receipt is automatically generated This is proof of your transaction – you can't use it to claim VAT. Note: This isn't an invoice A valid invoice for tax purposes can only be issued by the property Booking.com Oosterdokskade 163 1011 DL Amsterdam The Netherlands Copyright © 1996–2025 Booking.com. All rights reserved. When communicating with your booked accommodations through Booking.com, you're agreeing to the processing of the communications as set out in our Privacy Policy.

Was nice and clean. Had extremely friendly and helpful staff

Bed was too soft

It’s a nice property. Close to town and the facilities are clean.

Even though the swimming pool was closed for maintenance, we hope to enjoy it next time.

The staff were friendly bed was comfortable

How loud it was not to happy about that

I recently booked two rooms for two nights at your property through Booking.com. Due to a family emergency, only one family was able to attend. I immediately requested to: • Cancel one room, or • Extend the booking for one room to a future date, or • Keep the credit on file for future use. Unfortunately, both the hotel and Booking.com kept referring me back to each other, with neither party taking responsibility. This was very disappointing, especially given the circumstances and the fact that I was not requesting a full cancellation of both rooms. To avoid wasting the booking, we brought two children (ages 10 and 12) from another family to use the second room. They became locked inside, and when I went to the front desk for help, I was told there was no spare or master key. Instead of taking urgent action to assist, the staff kept telling me I still had to check out at 11 a.m., completely ignoring the fact that two children were locked in the room. They even suggested I “call somewhere outside” for help, leaving me stressed and worried for their safety for over 30 minutes. This experience was extremely frustrating and unacceptable — from the lack of flexibility in handling an emergency booking change to the unsafe and dismissive handling of a situation involving children. I request that this matter be reviewed immediately and that a fair resolution be provided.

I didn’t like the way staff has treated me I didn’t like there was no resolution given when I have given them there’s a family emergency I didn’t like that there was no staff was able to help me when my two kids from the family has stuck in their room and I was getting worried I didn’t like that they were all worried about checkout time rather than helping me getting the spare key or the master key

Dated , needs updating, over priced. Noisy Toilets , AC

Clean and very nice. Great for families.

Happy with everything.