Best Western Tulsa Airport

We got an affordable price on the rooms through booking.com

Your staff is rude, and seems to spend most of their time sitting at the pool, smoking massive amounts of pot. They let their friends and family come in and eat breakfast and use the pool, making us, the guest, uncomfortable in using the pool. The washer and dryer are a mess and leave black stuff all over the clothes! The dryer vent is not attached to the wall and when we told the staff, they did nothing about it. They appear to be giving rooms to their friends and family, and they stand around smoking pot and being rude and dismissive to the guests! Tonight, Friday the 26th, an older white lady, who works at Subway and has been at the front desk, is sitting at the table outside the pool, with about 10-15 of her friends, smoking pot and letting her dogs poop all over and not cleaning it up! So we dont feel welcome to go down and use the pool. The older couple that work the breakfast area and do other things are not nice people. Ive had to deal with the lady at the front desk and she is not friendly or polite. Last weekend, they had about 5-6 of their relatives up here using the pool. None of them were guests at this hotel. The family members have been back several times. Its not good when the pool area is being used as your staff’s personal entertainment center and the guests cant get near it. The breakfast area- we have been here for several weeks and there has never been cranberry juice, you can hardly get milk, the eggs are disgusting, and the sausage is barely cooked. We go down to eat and none of the tables have been wiped. We look around for the older couple that are supposed to be working the room and they are nowhere to be found. The black gentleman working the front desk tells paying guests that they cant take food out of the area, but then people that he knows, he lets them do it! There is never any toppings for the yogurt and there is never any more than 1 packet of oatmeal available. Literally 1 packet, not 1 flavor of oatmeal. The cereal is stale.

Easy check in

My fridge was broken and ac unit was dirty so i cleaned the filters.

Got charged for a room I wasn't able to get

The communication

Nothing. I did not stay. Susan, at the desk, was unbelievably rude, wanted to charge me $25 a day plus $150 damage deposit for my dog. She refused to give me anything in writing about the deposit, then canceled my entire stay when I balked. I stayed at the Renaissance instead, and it was lovely

I did not stay. Susan, at the desk, was unbelievably rude, wanted to charge me $25 a day plus $150 damage deposit for my dog. She refused to give me anything in writing about the deposit, then canceled my entire stay when I balked.

Wifi was not connecting and having bad service while inside your property

The comfort of the rooms

The kitchen police

Breakfast was good Location good