APM Inn and Suites

Nowhere did it say the pool was closed. I specifically stayed for the pool as I only live in Martinsburg 30 minutes away. I was in town looking for a new apartment. I said I can just go home. Is this refundable? Of course my $117 was not refundable. I waited for an hour and an non-air-conditioned lobby while homeless type looking people came in and out because they live there. I was told if I need a late checkout to call before 11:00 I did wake up late. I was exhausted. The room was hot and I was told nope by the same person. Nope, 11:00 is strict and if you don't leave by 11:00 we will not give you back your security deposit. I had a Jacuzzi tub with dirt on the bottom and a black ring around it. I'm a veteran trying to move and I just wasted 117 on the room, food which I had at home and with no ice machine. $9 for a can of Coke and a cup of ice at the coffee shop downstairs. I also got two scoops of ice cream totaline another $9 basically for a half cup which of course I was told the price after I was handed it I said but I wanted two scoops. He says this is! What a joke! There's a hotel in Hagerstown called the dagmar. It's a flea bag where all homeless people live on their social security checks. This hotel or suites and inn is just like another Dagmar. This is not a property that your site would want people to go to and again THE POOL IS CLOSED AND HAS BEEN CLOSED FOR A WHILE NOWHERE ON THE SITE DOES IT SAY THAT I COULD HAVE STAYED AT A CHEAPER HOTEL WITH AN OUTDOOR POOL AND A BREAKFAST. I'M SO DISAPPOINTED AND NOW I'M SHORT MONEY TO MOVE BECAUSE OF COURSE THIS NON-POOL HAVING DIRTY PLACE WAS NON-REFUNDABLE AND I'M STILL WAITING FOR MY $50 DEPOSIT BACK. HORRIBLE

What's wrong with it again? Nowhere does it say nowhere does it say THE POOL IS CLOSED AND HAS BEEN CLOSED FOR A WHILE. I COULD HAVE DRIVEN HOME I WAS STAYING IN TOWN LOOKING AT APARTMENTS IT WAS NON-REFUNDABLE OF COURSE. I JUST WANTED A POOL TO FLOAT IN BECAUSE AS A DISABLED MARINE CORPS VETERAN WITH SPINAL CORD INJURIES THAT WOULD HAVE BEEN THE BEST AGAIN I COULD HAVE JUST DRIVEN HOME.

I went to my floor. Immediately could tell the carpet hadn't been vacuumed in a while. The room was smokey. The bed looked like they just threw it together. I went to the bathroom. The toilet wouldn't flush. I took my suitcase back to the lobby and said I will not stay here.

Everything.

It was a great room though the floor was dirty, I was offered a broom. I had to pay premium for a suite with a jacuzzi but the towels were pitiful and stained. One tiny shampoo and one tiny conditioner and 2 bars of miniscule stale soap. Two bath mats and two wash cloths, no hand towels. No ice. No option for maid service. I am not picky, I was looking for relaxation and getting familiar with my neighborhood. It could be such a great place with a little enthusiasm and customer service. A little hospitality goes a long way. I will say one desk clerk tried, shout out to Brett!

I wrote it above. The tp holder was mis sized and the hairdryer hung by one screw.

This was the worst hotel I have ever been in. Very sketchy location. Disengaged and unhelpful staff. I stood in the check in line for over a half an hour and finally realized that I would need to go to a different hotel. If it was this bad at the front desk, and in the lobby, how bad would it be in a room and staying overnight?