Home2 Suites By Hilton Alpharetta, Ga

Great room. Property is very clean. Gym could use a little more equipment. Pool area needs some umbrells for shade

My car was vandalized in the parking lot and i am very unhappy.. ao i do not recommend.

I wish they would offer a better breakfast. It was not good at all and not a lot of options. On Sunday, they was hardly anything, even at an early hour. That was disappointing. The room we had was clean, the little kitchen area nice with bigger refridgerator. Bathroom was clean. Bed was fine.

Rooms are fine. Cleaning crew cleans what they want when they want. No consistent housekeeping schedule. Supposed to come every other day, my room gets skipped for five days at a time. When it is mentioned to management, lackadaisical nonchalant responses is all I can get. Breakfast is pretty pathetic to say the least. If we complain, we may get a couple of days of digestible breakfast, but then it goes back to the normal crap. Meats commonly undercooked No portion control, no preparation. The breakfast potatoes always feel like they are raw. I have had fresh apple softer than the potatoes that they serve us. Commonly out of daily things like yogurt. In order to get some items, you have to be the first person in the lobby. Although I have gone down at 6:30 AM, there has already been things that are already run out. Seems like front desk does not know when they are going to be busy, And Food runs out commonly. No preparation or profound management skills. My largest issue, and reason for this review is the lack of accountability when things are wrong. I have been at this hotel paying religiously once a month since May. Over the last month, I have been charged erroneously and no reason as to why I have received the charges. Two weeks ago I was charged over $500, and when brought to the managers attention, Mike, he looked me dead in my face and told me he did not know why I was charged. He told me that the system is always messing up. I was advised from the property management that in order for me to get my money back, I would need to dispute it with my bank. This was a Friday! For 10 days I had to go without my money because they were improperly holding. It finally posted. The manager again, not knowing what to do charged the ex access for the next month and advised no additional charges will come about. Not only was that a lie, but the very next day after paying the room in full, I got yet another charge. When brought to the manager, Mike’s attention, he laughed at the beginning of our interaction in front of guest that can also confirm the interaction. When I let him know how much I was not joking, he asked me to come in the back to keep everything low. I have seen multiple people complaining in the lobby about unsubstantiated charges from this hotel. I have several coworkers that I have recommended to come and stay here. Never any Kickback for me at all! What I get in thanks, is charges and no one to care! The other people that I have seen with these issues have also only had to deal with it. Again, no accountability or ownership from management, although he is aware of the issues.When I was discussing the issues with him, he did not seem to care, and blamed everything on the system. He allegedly escalated my concern, and left for the day. No feedback, and no next steps about a resolution. Today, now two days later, still no update no call no expectation set or anything and Michael is gone yet again. Pissed is an understatement! The lack of care and compassion is not stopped with Michael. A lot of his staff members take the same attitude, but by no means do I think they can do better if they’re leader is as disconnected as he is! I let him know that I do have the means to gather several of the people that have been discharged to move forward with additional recourse. Michael does not care about that. My first stop is leaving this review, more to come! When I came here, it was for a mutual understanding that when I pay, I can stay. That does not seem to be the case, and I don’t Seem to have the real power or proper words to get the manager to understand my frustration of feeling wronged.

I was tired and frustrated from such a long drive . It was late and I should’ve arrived earlier than 11:45 but I got lost. My wallet was misplaced and spent over an hour looking for it 😩. But when I walked and was greeted by such a friendly warm smile, I knew I was in the right place. I’m so thankful for Alondra she made the check in process so easy and efficient. Once I was in my room she called to make sure I didn’t need anything. The room was very clean and cool. I really needed that after being in the Georgia heat looking for a lost wallet. Her kind words and patience made me feel better. That means a lot at time when all I felt was frustration. Thank you Alondra for your kindness in spite of me not being in the best mood. ❤️

Alondra at the front desk was super helpful and very professional! Rooms are clean, service is fast and responsive to any issues. Breakfast menu is always good thanks to Jackie, really enjoyed my stay!

Please bring back the egg omelette with cheese & peppers

Wonderful hotel, located on a nice hill top. Helpful front desk staff. Free Tesla charging onsite.

Understanding that I booked through a 3rd party service such as hotels.com, but I wasn’t able to stay at my reservation location due to them overbooking and not informing anyone ahead of time. Although the front desk associate was kind enough to find accommodations, coming in town on a trip shouldn’t begin with no being able to check into a hotel due to wanting to take people’s reservations without securing them a room. And hotels.com charges me $20 for a reservation that I COULDNT keep due to the hotel.

Would love to come back here but it was for a specific reason. Glad we chose here though.