Hotel Indigo Saint Louis Central West End by IHG

Large room, great location, comfortable bed, a lot of storage space and excellent shower

We usually like this hotel. For the most part, the staff were very kind and helpful. We like the new café and restaurants at the Bel-Air. The location can’t be beat.

We were deceived by the staff who told us that if no parking were available on the premises, we could park at the Bank of America garage across the street. No instructions were provided as to how to enter that garage or exit the garage after hours. We were provided with a sticker that covered one nights stay but we stayed two nights. When we used the sticker provided we were required to pay for an additional night of parking. When I alerted the front desk of the indigo hotel of this a very polite woman named Faith told me that she would make sure I got reimbursed for the 16 or $17 that I had to pay additionally, the manager sitting beside her mumble some things about how the sticker would only cover one nut and did not apologize to help in anyway. It’s not a major deal, but I feel like $16 was kind of stolen from us. The reimbursement was never made. We were also deceived when we arrived on Friday and although we paid extra to rent a room with a balcony, which my husband always wants and is important to him, we were told that no rooms with balconies were rented from this hotel anymore. Yet we saw that there were rooms with balconies as an upgrade we were given a suite. It was a nice suite. However, it was far from any exterior and my husband needs to go outside often. This upgrade was a downgrade for us. No discount or other reparation for not getting what we bargained for was offered. This used to be our favorite hotel in St. Louis. I hope that you might be interested, but in the meantime, we don’t intend to.

Love the vibe!

Nothing