Hotel Indigo Saint Louis Central West End by IHG

Clean biz newly renovated

I have reservation which breakfast included they ask me to pay the breakfast but there is no proper breakfast and a long line wait time was too long so we just left biz we can’t wait

staff pleasant and easy checkin

We arrived got ready for bed and the air conditioner did not work any both rooms had to get dressed to move to another room

Good stay

The room was comfortable and clean. I loved the natural light. I also liked that it was quiet and close to everything

The parking, because it is not on the property but across the street, and every time you need to take it out you need to validate a ticket.

Horrible!! There is no breakfast just a cafe with pastries, you get a $10 voucher which is gone as soon as you buy a coffee!!! Just terrible, I would have much rather the traditional hotel breakfast of bacon , sausage, eggs ,etc. I had to leave to get breakfast for my mother and I !!!

BREAKFAST!! Also, paying for parking is totally ridiculous!! If I'm paying to sleep there, why on earth do I need to pay to park the vehicle I'm driving in. Not to mention the hotel was advertised as Holiday Inn when I booked it but the name on building was Indigo so I passed it several times. I had already driven hours just to get to the hospital there to see my niece who was recieving a kidney transplant, as if that's not enough stress already!

Breakfast was complementary but the staff at the front desk didn’t mention about it when I checked in and more importantly the Expedia website described the wrong information! The staff showed no positive impression and worked very passively.

Reserved under Holiday Inn Express. Checked in as Hotel Indigo. They did not include the free breakfasts and we had to pay to park. Too close to cancel.

No breakfast included and no complimentary coffee in the lobby.

St Louis itself is really nice and the hotel was pretty…..but we found a lot of human hair in our bed. It was obvious someone had slept in it, the sheets weren’t changed. It was like they just pulled the corners and made sure it looked presentable.