Novotel Paris Rueil Malmaison

"Salle de Sport": Les horaires sont larges et la salle est très bien équipée. "Co Working" : Une zone co-working bien isolée sans être enfermée. "Diner": La maitrise et la compétence du Chef a géré un service repas bousculé.

RAS

Très bien placé, proche restos et station rer

Les oreillers sont trop gros et font mal à la nuque

good choice of breakfast

very diluted scrambled eggs, too long wifi password, poor air quality in the room, room too hot

Double Charged for My Stay and Still No Refund I booked my room online through Booking.com and paid in advance. However, when I arrived at the hotel, I was asked to provide my card “for security reasons,” with the reassurance that no additional charges would be made. Despite that, I discovered after checkout that the hotel charged my card again for the full room rate — meaning I was charged twice. I returned in person a few days later to resolve the issue, and the staff member at reception told me a refund would be processed. Unfortunately, no refund has been issued to date. This has been very disappointing, and I am still out of pocket for a mistake that was not mine. I hope the hotel resolves this urgently, but for now, I cannot recommend this experience.

Double Charged for My Stay and Still No Refund I booked my room online through Booking.com and paid in advance. However, when I arrived at the hotel, I was asked to provide my card “for security reasons,” with the reassurance that no additional charges would be made. Despite that, I discovered after checkout that the hotel charged my card again for the full room rate — meaning I was charged twice. I returned in person a few days later to resolve the issue, and the staff member at reception told me a refund would be processed. Unfortunately, no refund has been issued to date. This has been very disappointing, and I am still out of pocket for a mistake that was not mine. I hope the hotel resolves this urgently, but for now, I cannot recommend this experience.

The staff were very accommodating and friendly.

All the things I loved: Room is spacious with plenty of room for two people to maneuver around each other Separate toilet from bathroom Bed is comfortable and linens are lux Full-length mirror Plenty of storage with doors to hide it all Lots of outlets Great lighting options Mini fridge Large shower with mounted full-sized shampoo and shower gel (no annoying sample sizes) Bathroom mirror doesn't fog and has lovely, flattering lighting Bathroom has good amount of storage Bath sheets are great Decor is subtle, no bright, jarring colors and ugly carpet Room and common areas were very clean Staff were friendly, helpful and professional Close walking distance to Isle de Impressionists and just a couple of minutes walking distance from train station Restaurants and convenience stores are also close We didn't go to the restaurant or use any other hotel amenities, so I can't comment on them. The rate that we paid for this stay was a very good value

There is no outlet in the bathroom, so if you use a hair styling device you have to use an outlet in the room. There is no mirror close to an outlet, so that was a minor irritation for me. Bring your travel mirror and you're all set.

Emplacement privilégié près des transports Propreté et accueil chaleureux

Manque de clarté concernant les informations sur le restaurant : ( la fermeture de ce dernier le week end n était pas clairement précise Chauffage chambre quasi inexistant. Même si une fontaine à eau reste à la disposition des clients à l accueil on aurait apprécié comme dans la plupart des hôtels au moins une petite bouteille en chambre