Novotel Wavre Brussels East

Great location, great staff, clean

The shower pressure was completely non existent. The worst shower I’ve ever used in my life. Took ages to shower due to the trickle of water.

I liked the lobby area; it had enough space to sit, relax, and play.

Unfortunately, our experience at this hotel was very disappointing. The cleanliness was far below acceptable standards. The curtains in the room looked like they had not been washed for a very long time, with yellow stains all over them. There were insects everywhere, including spiders, which made the stay very uncomfortable. Even the window was missing its handle, making it difficult to open properly. The receptionist was not welcoming at all and behaved in a very rude and ignorant manner. We were kept waiting for a long time during check-in because he was busy talking on the phone. After finally giving him our passports, he claimed there was no reservation under our name, and we had to prove the booking ourselves through Booking.com. The main reason we chose this property was the swimming pool, but unfortunately we could not use it at all. The water was extremely dirty and had an oily appearance. The outdoor area was also poorly maintained, with overgrown grass and insects everywhere. Overall, this was a very unpleasant experience and definitely not what we expected.

Personnel très agréable, superbe hôtel

Excellent pdj. Chambre confortable. Personnel accueillant.

Nettoyage de la piscine ? Une seule toilette momentanément accessible au niveau des parties communes.

Cercanía a Walibi Belgium, Parking gratuito, Desayuno variado, limpieza y piscina.

L’emplacement

Les personnels qui parlent mal des clients en plein milieu de la réception