Belton Woods Hotel, Spa & Golf Resort

Lovely and quiet hotel stay

Tired hotel

To start with 3 maintenance men knocked twice didn't even wait for me to answer the door and just walked in. Then we opened the windows and people were smoking and it was coming into our room, we were on the first floor. So we closed the window and put the air conditioning on that was so noisy. So we switched that off. The fridge was noisy. Then at 1.30 in the morning the room next door were so noisy shouting and laughing. I had enough by this point i went down to reception and spoke to the manager and all he said was do we want to move rooms not at 1.30 in the morning i don't. I'm really not happy at all. Please look into this

We were greeted by a female receptionist whose name I didn’t get at around13.30 on the phone. Finished phone call didn’t greet us but chose to speak to member of staff first. Checked our room which was not ready which we expected. Before we could ask her where to store luggage she turned round and started talking to another staff member. Finally got the answers we needed and went to the bar to get something to eat. Gentleman at the bar very pleasant and helpful. When the first food arrived it was put on the table and before we could ask for cutlery or napkins they were gone. When the second order arrived we quickly asked for things before they could disappear again. Staff definitely need more training. Room was large and as expected but tired and the hotel needs to,spend some money on refurbishment. As we went straight out we didn’t realise that the bathroom fan was not working something that housekeeping should have picked up when they cleaned the bathroom.

No gluten free options apart from one roll at breakfast, despite requesting the menu and details well in advance of our stay. Overcooked breakfast items on the buffet (cremated bacon, tomatoes and sausages) and cold fried eggs. The only nice items were the mushrooms and fruit. Poor service in the sports bar - when we asked for a glass of rose, we weren’t told there were actually a couple to choose from, so when we returned the nasty house wine which smelt and tasted off, the server acknowledged how bad it was then said she would only change it if we paid extra. The nachos were revolting - cold, covered with bright orange cheese sauce rather than real cheese, they were missing the jalapeños, and instead of spring onion, they were smothered in awful dried onion flakes. And all real coffee machines were out of action, so no lattes or cappuccino, only instant! The only saving grace was Jan in the restaurant who couldn’t do enough for us and tried to help as much as possible, suggesting the continental cheese and meat platter which was delicious. If she hadn’t been there, we would have rated this far lower despite the hotel being in a beautiful location withy lovely grounds.

Absolutely brilliant staff very accommodating and love facilities

Lovely hotel, was booked into the wrong room and had to move once I was unpacked. Breakfast was chaos and understaffed. One lady trying help people and load coffee beans and put pastries out and top everything up. Coffee machines didn’t work and queues 7 people long which then effect getting your breakfast. Lots of poeple quite upset by it all.

Enjoyed our stay but it was extremely busy as it being a Bank holiday weekend, there was not enough staff on to cater for so many guests in the restaurant.

Long wait for food in the evening , chaotic breakfast all coffee machines broken

Fantastic stay. Room was lovely and spacious. Swimming pool was great for kids and adults. We tried the driving range with the family and the interactive games were fun. Excellent location for Belton House and the garden centre ice house had nice gelato ice cream. Only negatives were there were no more bananas or decaf tea at breakfast but it was extremely busy on the bank holiday.