The George Hotel

Nice hotel ,room needed some attention painted , paper ripped on wall ,meals were awesome thou & the service in the restaurant was really good ,george burger with salt n chilli chips where the best i have tastied for a long time & i do alot of hotel food 😋

This is the second time staying at the George in the last two months, both times have been pleasant experiences. This time I want to shout out to Karen on reception, I needed a taxi to get to my final destination on checking out. I was aware from my taxi journey from Hexham that most firms would be fully boked with school runs and it was unlikely I'd get a cab at the time I needed. Karen also said the same at check in, however, she said, "leave it with me, I'll ring around". Within 10 minutes she came to me and informed me she'd got me a taxi. Some staff would have simply said, sorry you won't get one and not bothered but through Karen's thoughtfulness she went above and beyond to assist, thanks again Karen, you helped me massively with my onward journey. Finally to the catering staff, again, nothing was too much, all done with a smile and willingness to engage in conversation.

excellent

It was a very brief stay. The room was of a good size and very comfortable.

Very friendly and helpful staff and perfect location for Hadrian's Wall and the Pennine Way

On arrival we were greeted by a gentleman behind the reception desk who was very helpful and arranged for a table in the dining room for us to eat at in the evening. Our room was Number: 120 and we were told that it was at the end of the corridor on the first floor which we discovered to be the last room in the hotel, not sure if we were given this room because we didn’t book direct with the hotel or not. On opening the bedroom door we were quite taken back with one or two problems. There was no heating in the room apart from an oil filled heater that wasn’t even switched on and when we looked to turn the main radiator on we found that the heating system was switched off completely and there was a massive stain on the carpet which looked like there had been a leak at some time. The room was very basic and there was various sections of wallpaper that was peeling off the walls. The bathroom was very clean apart from the corrosion around the wall lights which was very off putting. Our dinner at night wasn’t great, my wife had the Sea Bass which was very small and I opted for the Steak & Ale Pie expecting it to be home made but when it turned up I could see that it had been bought in, the green beans on both of our plates were undercooked thus making them un-eatable, we mentioned this to one of the servers but nothing was done about it. Breakfast in the morning was self service and was OK apart from the fried eggs being undercooked which were sitting with raw egg white around

Nice location great food and clean comfortable rooms

Stay was good. Hotel is a little dated but its clean amd the rooms were comfortable. The food in the resteraunt/bar was good. The reception staff were very pleasent and helpful during check in. The bar staff i dealt with were also very friendly and helpful. The only thing I could really complain about is when we ordered food we ordered 2 starters and 3 main courses. These all arrived at the same time and when we questioned it we were told that the kitchen were not aware it was to be brought out at different times which i found very odd, therefore the mains were cold by the time we ate them. Also they came out with our desserts when there was still dirty plates and never cleared the table. Apart from the dining issues the hotel is a good all round hotel and I would stay here again.

Fabulous setting for a hotel. The hotel itself was nice but in desperate need of redecoration. Wallpaper hanging off the wall in the corridor and rooms whilst comfy and adequate do need refreshing.

Old building, very creaky floors. Room was spacious and clean. Facilities weren’t great. Sauna and steam room looked like they’d not worked for years. The pool was ok but the pool and gym building has seen better days and the corridor to them was full of water leaks and smelled foisty. Restaurant and bar area excellent. Great food. Location beautiful on the river. In walking distance to Chester fort. Doubt we would return.