Best Western Elkhart Inn & Suites

The hotel was very clean & the room was very spacious. The hotel was located conveniently right off the tollway and had several restaurants close by for options. Staff was very friendly.

Parking lot entrance was not marked with the Best Western sign, had to drive into a gas station parking lot to access the hotel entrance behind. Difficult to find that from the main road. The mattress is extremely firm, was difficult getting comfortable after a long drive.

The breakdast was enjoyable. There were so many things to choose from.

I wish there were more choices with the muffins. There were only chocolate chip, and I prefer blueberry or banana nut muffins.

it was peaceful

Leaving

They kept my deposit

Absolutely the worst hotel stay of my adult life. We were required to book here due to a tournament organized by Hockey Time Productions, which contracted hotels over 30 minutes away from our games in Elkhart. That inconvenience alone was frustrating — but the condition and management of this property made it exponentially worse. From the moment we arrived, the tone was hostile. The manager aggressively accused families of “not supervising their children” and threatened to withhold deposits. At one point, he even scolded our kids for playing in the snow outside the hotel — not near vehicles, not damaging property, not bothering anyone. Just kids playing in snow. The irony? There was an abandoned shopping cart sitting on the premises along with scattered belongings that clearly looked like they were left behind by homeless individuals. Apparently harmless children are the priority issue — not the condition of the property itself. Our room? My son found centipedes in the bathroom within minutes of unpacking. The lampshades had stains so questionable they made us genuinely uncomfortable. The property sits directly behind a gas station with zero visible security, so you can add “worrying about your vehicle” to the list of amenities. And it wasn’t just our room. One of our team’s rooms had a bathtub that would not drain — water was literally up to their calves while showering. That is not a minor inconvenience. That is a basic plumbing failure. Cleanliness clearly is not a priority here. In another room, the bathroom mirror had not even been properly wiped down — it still had an explicit phrase written across it in cursive finger streaks from a previous guest. That means the mirror wasn’t cleaned at all before new guests checked in. There is no excuse for that level of negligence. Now let’s talk about the laundry situation. The front desk assured me they had working washer and dryer units and could make change. Washer worked. Dryer absolutely did not. It spins. It makes noise. It does not dry. There is no signage indicating it’s broken — because apparently pretending it works is the strategy. When I brought this up, the staff looked at me like I was speaking another language and offered zero solution. No refund. No access to their in-house machines. Nothing. Instead, I hauled 60+ pounds of soaking wet laundry to a laundromat three miles away, spending an additional $20 just to dry one load of clothes (plus the $2.50 I already wasted on their broken dryer). After being on the road for over 10 days for hockey, clean clothes were not a luxury — they were a necessity. The price gouging during the tournament was the final insult. The rates we were charged were significantly higher than booking directly through their own website. And the “complimentary breakfast”? Cold eggs. Bacon floating in grease. Even the cereal and milk tasted off. I wouldn’t serve it at home, and I certainly wouldn’t feed it to my kids. If you’re looking for an overpriced, poorly maintained hotel with dismissive management, broken amenities, and shockingly low cleanliness standards, this is your place. If you value safety, working facilities, and even the bare minimum of hospitality — stay literally anywhere else.