Staybridge Suites Memphis East Cordova by IHG

The good stuff: The bed was so comfortable, slept well with minimal external noises. A/c was cold…couldn’t have been a more pleasant experience. The not so good details: I was disappointed that check-in rep asked for a $100 deposit to be refunded 7 days after our stay for ‘incidentals’ but no choice after we already booked online. Breakfast was a joke--brown bag of a muffin, nutrition bar, chicken wrap and NO hot food. One lady didn’t get a brown bag so I guess it could’ve been worse. Bed duvet had a stain on it. Overall was acceptable experience.

Didnt like the mold. The carpet smelled and was filthy. The room could use deep cleaning

The pool area was a bit of a mess. There were no towels and when someone finally did bring towels it did not accommodate the amount of people in the pool area. There were no lights on in that area so it was very dark. The breakfast was mediocre at best and very short lived which I did not get to try because the brown bags they brought out were as limited as the towels they provided. The room itself was nice. The bathroom could use some work and the obviously don’t pull the hideaway bed out and clean because we found a few leftover items of food under there. We only used the pool for an hour and basically slept in the room for about 5 so it was manageable but I couldn’t imagine an extended stay there.

one of the worst places I have ever stayed, when checking in, he told me my pre-teen kids were charged as adults, needed enough towels for everyone to shower, sent 14 year old grandson to desk to get towel, they told him they didn't have any. I had to go to desk and raise hell with them before I ever got any towels. went back 30 minutes later to get face cloths, told I would have to come back to desk in 15 minutes. Hot tub does not work, switch with open wires hanging out of the wall. now breakfast, ran out of coffee, said they didn't serve waffle mix on weekends, WORST PLACE I HAVE EVER STAYED, pulled sofa bed out, had BLOOD on the mattress cover, they did change that, overall terrible, that is why it has a fair rating.DO NOT MAKE PLANS TO STAY AT THIS HOTEL, do not let the pictures of the pool deceive you, they were taken when hotel opened in the 80's

I called to verify the suites had a wall and door, not just a partition. We arrived at 9PM to find the clerk had lied. I was then told no suites had doors. After 13 hours and 900 miles I wasn't going anywhere else. The hot tub was lukewarm and the jets didn't work. Those were the two main reasons we chose this place and called to verify our choices before arriving. The "air conditioner" was so nasty we chose to be warm rather than have that gunky crap blowing on us. Their vacuum doesn't get edges at all.

The room was nasty. Stains on the pillows. Broken down sofa. Syringe needle under chair cushion. Feet stuck to the floor. The smell in the halls and room smelled of years of smokers. To top it all off, was the no cancellation or refund policy. This place was the worst place I have ever stayed.

I liked the location. I didn’t like the small roaches crawling by sink and on the bed top cover. Disgusted. I didn’t like that the dresser draws kept opening up. They wouldn’t stay shut until I folded paper up thickly and put it under the dresser to keep them from opening. I didn’t like that soon as my son got in the pool for about 10 minutes, the maintenance guy comes in stating that parts are missing from the pool and he had to close the pool. Like... you didn’t here that when you opened the door for the pool?? My son reeeeeally wanted to swim and by it being indoors, it was perfect timing. Wish my stay could’ve been better. And an updated tub is A MUST get!

Hallways and elevator were dirty, Lil bits of Trash everywhere . Male who checked me in was informative about property but not very customer service friendly. Told me my $100 deposit would be returned to my card within 24 hours of check out. It will show on my statement as pending and would reverse back on check out Still hasn't been returned. Asked for 2 extra pillows and was told they would be brought up to my room, never received.

Bed lining was dirty walls was dirty everything just was old

We were smelling smoke in room. Bathroom is not a good shape. Shower Curtain was loose.