Holiday Inn Rotherham Sheffield by IHG

Clean room Staff area all perfect

Staff are amazing as is the food and service. The stay was ruined by our room which was old and tired. The air conditioning unit would rattle and hum during the night (it was switched off) and the road noise is very loud. We reported the issues on the first night and they said they would look at the air conditioning unit but it was not fixed. We were due t stay 3 nights but left after 2.

Ok

Nice hotel’clean rooms and comfortable bed’swimming pool and sauna’also late night bar and good food options

Awful awful room. Curtains hanging off the wall, stained lampshades, cracked sink. Bathroom door was wet at the bottom where the shower had overflown with previous guests. This meant we couldn't shut the door and there was wood splinters all over the floor the whole time. Room smelt mouldy and all our clothes and other items that we took now smell bad. For the money we paid, we are disgusted that we were expected to stay in this room. We did ask to move but no alternatives available.

The hotel staff were warm and welcoming, the facilities on offer were extensive pool, gym etc but didn’t have time to use them on this occasion. Drinks/food can be ordered 24 hours but at times there doesn’t appear to be enough staff available so there can be a wait and I was overcharged for drinks, I realised after checking the prices. The hotel itself would benefit from a refurb, lots of the doors need replacing

The staff in this hotel are among the best I have ever come across. The hotwlitself

Friendly well equipped hotel for travellers.

Drinks were on the expensive side but everything else was great. Lovely breakfast. Enjoyed our stay & would definitely revisit if in the area.

Overall the stay was good. Would have made it excellent if the property was in top condition. Property needs some work done to bring it up to standard. Many areas including within room, you can see it's starting to become run down with flaking paint, broken radiators, ripped furniture. Also bathrooms could do with a proper clean as mold could be seen around the bathtub seals. However, for me, this all wasn't a big concern and the service received from the staff, more than made up for it. Have to give 10/10 to the staff for their service and professionalism especially as I required milk for my daughter and with no microwave/fridge in the room, had to keep going down to the bar/coffee area to get warm/hot milk at different times of the day which was provided without any issues and without charge even though I was more than willing to pay for it. Free parking, swimming pool, breakfast etc was all more of a bonus for me.