Mazzarò Sea Palace - The Leading Hotels of the World

Hotel położony jest w malowniczej zatoczce, widok z tarasu zniewalający, więc miejsce jest rzeczywiście na 100% piękne. Sam hotel zadbany, pokoje luksusowe, wygodne łóżka, biel pościeli nieskazitelna, w łazienkach szlafroki, kapcie, kosmetyki - wszystko czego mogą potrzebować goście hotelu.

Cena za dobę jest dość wysoka, więc byliśmy zaskoczeni, że podczas checkoutu zaproponowano nam dodatkowo dopłacić za obsługę ok. 100€, niby napiwki za 3 doby. Koktajle takie jak spritz kosztują 23€, a przy wymeldowaniu się policzyli nam +15% za przyniesienie🙄. Zauważyliśmy również, że w pokojach bez napiwków nie zmieniają ręczników, a za parking policzono 40€ za dobę, chociaż wszędzie pisano, że cena jest 35€. Śniadania ogólnie są bardzo słabe jak na taki luksusowy hotel, w którym doba kosztuje średnio 500€. W żadnym hotelu takiego poziomu nie widziałam na śniadaniach osobnego meni by za większy wybór jajęcznicy czy kanapek trzeba było dopłacać po 20€ lub nawet więcej.

A marvelous and enchanting stay. Everything about the hotel was really outstanding. The views and convenience make it a logical place for a memorable visit to Sicily. We were assisted with suggestions and reservations by the wonderful concierge, Karina. She went over and beyond to make it a special and amazing stay at the property. Many thanks to the entire staff. Michael Crouch and Bill Coward

I wish we could give 10 stars. The hotel itself is gorgeous and the location is phenomenal—but what makes it truly special are the people. The entire staff is so lovely and welcoming and kind that we were sad to leave them. Joe the concierge repeatedly went above and beyond to help us. He even called our airline multiple times to help us sort out an issue. We felt looked after and taken care of in a way we have never experienced before—Every five star hotel should have a concierge like Joe!!! Rosana and Nadia did an astounding job keeping our room sparkling clean and were delightful to chat with—I wish I could take them home with me!! In fact, the entire hotel was immaculate. I saw people washing door frames, smoke detectors, even emergency lights. The entire bar staff—Carmen, Grazia, Giuseppe, Saso, and Vicky—were so sweet and delightful that we went back every single night. Carmen whipped up a cocktail on the spot based on my preferences that was the best I’ve ever had. Aurora, Elena, Federica, Flavia, Katerina, and Mari are all so kind, cheerful, and helpful. And of course Domizia and Esmeralda at the spa are wonderful. Thank you for a fantastic stay—we look forward to seeing you all again soon! Ci vediamo presto!

Everything. It was so wonderful that I didn't want to leave.

That I had to leave.

Room, pool, beach, food, facilities, STAFF

Nothing

Colazione ottima. Molto apprezzate le federe di grande qualità personalizzate in omaggio.

Non e stato rifatto il letto nei tempi previsti. Servizio navetta NCC dall' aeroporto molto caro.

Beautiful, amazing, heart warming from start to finish! 🫶🫶🫶 We love our time here at this Beautiful, stunning, hotel in Taormina very much and we already talking about coming back with our little one soon. The hotel, the location is unbeatable as it located right near the cable car that will take you to the Taormina town in minutes. There's a plenty of restaurants near by within walking distance that you can walk to or to Isla Bella Island. The hotel located in the middle of the beautiful cove of the ocean, so I dont think any room you get will be a bad room. The hotel renovation was tasteful, beautiful, soft Italian chic w luxury touch everywhere. And now the best part...the People 🫶👍👌👏 that work there, the staffs, the concierge, restaurants staffs, everyone was beautiful, friendly, and eager to help, they make you feel right at home without too overbearing. I also have the pleasure of meeting beautiful Karina, who is the concierge at the time I was there, she was sooo nice, genuinely happy & extremely helpful and accommodating on everything we asked....restaurants recommendations, tips and little things like hour of operation to the theater in Taormina or helping us change our reservation, she always do it with a smile, genuineness and without hesitation. With this kind of assistance and care, we feel total at ease that we can trust the people to enhance our stay even better (Taormina is another beautiful experience that will deserve separate review) As business owner, entrepreneurs, we can truly say, your business rely on the people you have on the ground, and this place got it righ!!! They have good people taking care of things! I read so many reviews of other hotels before deciding on this one, and am so glad I did! It was truly memorable & beautiful time for our anniversary, thank you for making that happen. The restaurant Amonia, on the terrace in the hotel was beautiful, amazing food and the whole evening vibe with the lighting, piano playing (that piano player was very good!) set up the most romantic vibe, looking out to the beautiful view in front of you! (I wish I could share that video I took) Anyhow, its too much to write, you just have to experience it yourself! Amazing, best time of all!!! (And we been to 4 different 5 stars hotel on this trip) this one particular makes it most memorable one ❤️👏👌👍

Excellent hotel, staff were so professional and polite. The rooms were exceptionally clean. Franco and Giovanni could not do enough for us when we were around the pool. Fantastic location with amazing views over the bay. Within easy walk of the cable cars which took us straight up to the town centre. Would not hesitate to book again and the final touch of the hand made gift made it that little bit extra special.