Best Western Inn of Brenham

Clean room and more reasonably price compared to the other hotels in the area during this time of year. Staff was super friendly and breakfast was great.

The customer service at this establishment was awful. The elderly woman at the front desk was rude. Her demeanor and the way she spoke to us were utterly unpleasant. Despite being charged the same amount of money as a reputable hotel would have charged us, she refused to provide us with sheets and pillows for the sofa bed, even though our reservation was for four people—two adults and two children. After going back and forth with her, she reluctantly gave us two blankets and a pillow. If they lacked the capacity to accommodate four people, they should not have accepted the reservation.

This is my second stay at this hotel. My experience this time wasn’t as good as the last. When my family arrived, my son realized there were blood stains on the sheets that was neatly made up. We contacted the office where the attendant was annoyed with us and had a bad attitude about our report. She claimed to look for another room for us but that’s not what we asked for. Clean sheets would have sufficed. I told her this and she agreed to give us clean sheets. The next day, I requested housekeeping but they skipped our room. When I realized this, I went talked to one of the housekeepers who agreed to come back around. That was no problem. We left for the day and came back later. When we came back, the sheets that the housekeeper put on our beds had blood and brown stains on them. We were disgusted. Our sleep was terrible and we checked out early just to leave the property. We will never stay here again.

Nice - clean and good location

Everything

Love the stay

Breakfast was ok. Could have had grits. 😏 Stay was good.

The facility is older and the room had a musty smell. We thought it was from the old, noisy a/c unit on the wall. We reserved a room online and prepaid. If we had not been so tired when we arrived, we would have cancelled and left, but we stuck it out for one night. Will not return.

None

The picture of the hotel is very misleading. It is a motel. The room entrance is from the outside. I was traveling with my teenage daughter and felt very uncomfortable…not safe. Also, the person that I checked in with was very rude and acted very put out that she had to check me in.