Euro Homes Hotel

the location was perfect

the rooms did not match the pictures online and what I really did not like was that I had to pay more than what was quoted on booking.com because of the exchange rate the hotel uses - which is not aligned with the exchange rate quoted by the Bank of Ghana. I mentioned this to them but they did not care

Location wise, was good, close to a lot of shops and restaurants

First of all, bank of Gh rate was a 10.6 to a $, they charged us 14gh per $, we asked to speak to the manager and the receptionist got defensive like we don’t have the right to, even to the extent of telling us she upgraded us to a bigger room, which I doubt because I made certain requests to our reservation long before we arrived and the manager emailed me over a week before we arrived that they will take it into account, so clearly she was trying to intimidate us to drop speaking to the the higher ups because “she did us a favor “ lies!! when I spoke to the manager about the rate, he said it was a fixed monthly rate and they couldn’t do anything about it, extortion!!! The manager then said they would COMPENSATE with a package for us during our stay but that never came, we let that go. When we got into the room, everywhere was ok but the toilet, there was splashes of old dry “shit” still in the bowl, I called my boyfriend to see as evidence, I took pics of it and washed it myself, wiped with antiseptic wipes b4 we started using any of them. I asked for extra eggs the first morning and was told it came with a charge which was expected, only to be told they run out of eggs, a whole establishment, shocker🙄. After our 5 days stay we Tried to extend for two more days and were told the same rate when we challenged them again and referred them to the rate atm and threatened we would not let it slide, they said they would give us a 13gh per $ rate when BOG was 10.26 at the time. We called other places and they were offering BOG rates so we left.

The location is fantastic and the staff are very well trained

La habitación El desayuno

El personal El ruido de la calle

Very attentive and helpful staff. The stairway was lit up at night but .also needed to be lit up during the day time.

Safe

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