AmericInn by Wyndham Galesburg

It was clean. Staff were cutting grass and cleaning the outside while we were there.

Details in the overall facility need a great deal of attention. Painting, hardware, etc.The exterior of the facility is very good.

The hotel lobby was clean & welcoming, & the receptionist was very polite. We booked this hotel far in advance as a last night's stay on our way home after a long family camping trip & specifically chose this hotel because it advertised a heated indoor pool & hot tub in the amenities (something the kids could enjoy after a 12-hour drive). We were staying one night & then driving the rest of the way home. When we arrived, we were told the pool was not open & may be open the next day after 11 am. In fact, the pool windows were covered with paper. There also wasn't a hot tub. It appears the hot tub had been tiled over a while ago. (See photo of different floor tiles under pool chairs.) Also, we booked for 4 people & the room was set-up with 3 bath towels, 3 hand towels, 2 washcloths & 2 coffee cups with service (see photo). The breakfast was a minimal continental one with bio-engineered "food" products & no healthy options (all yogurts had food coloring & natural flavors, eggs had the palest yellow yolks). Toilet in pool/lobby area had not been properly cleaned in a long time. I came down to the front desk & requested the extra towels & coffee service for our room, which the receptionist happy supplied. I then asked for a discount or partial refund due to the lack of pool & hot tub which were advertised but was told that because I booked the room on Travelocity, they had no way of providing one. After insisting on some compensation, the receptionist gave us a small cash amount.

Worst hotel experience ever! The pictures on website look nice and modern but are all just stock photos. I killed 4 adult and one baby cockroaches in our room! I tried to leave to a different hotel,, but all others were booked in the area due to a county fair. The floors, refrigerator and bathtub were all dirty. There was blood on the pillowcases when we turned them over. The breakfast buffet was terrible. None of the pictures matched the website images. The bathroom was a dirty tub shower unit with a pedestal sink and plastic end table. Was told it was because we booked online and not with them that room was worst they had. Then they said it was because it was a handicap accessible room. Which, by the way, both rooms were at very far ends of halls with no exit door. Deadbolts on doors would not lock. Did not feel safe. Run away as fast as you can!

I travel through out the state for educational purposes. Ended up here after the HI Express called and had to cancel my reservation due to over booking.. Property is old with a fresh coat of paint. Pool was closed for repair, A/C did not remove any humidity and my cloths and bedding were damp / moist. I checked the air filters (obviously they don't) and they were coated with debris. After cleaning them in the bath tub thought that would did not. Got moved to another after room after showing the manager, checked filter in the next room, shockingly the same. Brought it down to manger.. Absolute oblivious. Stopping at the local gas station was a comparable of what was offered for breakfast except for the waffles. Should have taken the advice from HI when they called me and went to the Baymont !

Quiet

I thought they should have had the internet password in the room somewhere. I had to call down to the desk and ask for it. The tables in the eating area were all dirty/used when we went down to eat on Sunday morning. The breakfast offerings were just ok.

No room cleaning on any of the days I was there

The room was very clean and spacious, and it had a separate sitting room. The only issue was that the air conditioning was not turned on at all when we entered the room so it took forever to cool down, and the air conditioner was not adequate to reach and cool the sitting area.

Good bedding. Average towels.