Lansdown Grove

Neat old building now a hotel. Great staff and nice restaurant. Up the hill from main tourists area so an decent walk back. Only a portable ac unit in the room which helps but still hot for sleeping. Small elevator only two at a time Odd layouts on floors you go up stairs then down stairs to get to your room once your on your floor. Small issues but given the age of building not surprising. Enjoyed the stay

A fabulous hotel, lovely staff

Paid extra for a garden view which from the 3rd floor room we were given turned out to be the top of a tree. Pretty disappointing. When I complained I was offered a £10 discount off my £20 parking bill. When I suggested it should be more I was told by the manager he would have to contact head office for authorisation, could I wait a further 30 mins. Really! Hotel is sold as 'quirky', for that you can read pretty 'dated', due a refurbishment. Staff were pleasant and attentive. The hotel is 10 min downhill walk from the city centre, but what you don't find out till you arrive is that the bus service stops at 8:30. So it's a climb back up or a taxi if you choose to eat in the city. I'd personally recommend paying a bit more for a hotel in the centre.

Great old building, kept well. Up a steep hill but good exercise. There is a bus! Good eateries nearby.

Great service at a charming and lovely hotel. Hard to navigate luggage given all the stairs

Beautiful hotel. Staff were very friendly and helpful. We thought car park was full but there was another car park and the receptionist told us there was a space. He also said we could leave the car there the next day to explore Bath. Room was comfortable and clean. It was facing a busy road so a little noisy with window open. But we still had a great stay and would recommend.

Very disappointing. Firstly, we wrote to add breakfast but didn’t receive a reply so not a good start. The room (211) was poor value: quite small, tired décor (eg they had removed a lock from the door but hadn’t filled it properly or painted it) and was very dark due to windows opening onto an overgrown bank close to the window, restricting the light. But the main issue was in the bathroom. When we returned from dinner, that there was water on the bathroom floor, and the carpet outside the bathroom was wet. In the morning, my wife had a shower and immediately the tray filled up with water and an hour later, it was still as full so the drain was completely blocked, so I was unable to shower. When we complained to the hotel, we were told this had never happened before - blatantly untrue because, as well as water in the bathroom before showering, the carpet by the bathroom was wet and stained, clearly from previous floods. The Manager refused to give us any refund on the room, saying we had to speak to Hotels.com (which we knew was nonsense) and offered us a paltry £16 discount on our bar bill which, after much wrangling, he eventually increased to £30. We paid the balance but made it clear that we didn't consider this to be sufficient compensation for the room problems because the Hotel had knowingly put us in a substandard room that was not fit for purpose due to a known problem. We did write to Hotels.com but didn't even receive an acknowledgement. Poor service all round.

I didn’t expect bed tu be that small my feet was out that’s not normal I ask for duble room I don’t recommend

Great location, very welcoming and friendly staff. Nicely decorated and well kept up together. Breakfast service was fast and had a nice atmosphere. Great vegetarian full English. Dinner was OK, but a bit underwhelming and overpriced.

Lovely welcoming staff. Floorboards in our room were creaking that loud i felt bad for the people underneath us. Must have drove them mad too. Door outside in corridor kept slamming shut until i realised it could be clipped to stay open. Garden looked lovely with nice furniture, a shame the weather wasnt nice enough to be out there. A couple nice areas to sit quietly. Managed to park ok and had an overflow car park if required.