ME Sitges Terramar

Beautiful hotel - our second visit. Lovely spacious room. Reception staff were lovely, however restaurant staff, particularly at breakfast, were aloof and almost rude at times.

We had such an amazing visit at this property, and it was made even better with the help of the Lifestyle Concierge staff Guillermo and Paula. Every day that we exited or entered the property, they would greet us with a smile and offer to help with any of our needs. I look forward to seeing them and visiting ME SITGES Terramar again soon.

Our stay was fine, nice area, however, the amenities were not available during our stay, we had issues with breakfast almost every morning and some of the staff were not the nicest, also there were weddings happening every single night here, one night the entire hotel smelled completely of cigarette smoke which was not great, the pool area was nice though and it is a short walking distance to the town center with local bus options right out front.

This was our first time at this hotel chain, and it did not disappoint. From the bar, restaurant, pool and rooftop; we had an amazing couples vacation.

No one ever helped us with our luggage, the bellboy was busy chatting with his colleagues. The window of the balcony was in terrible conditions, almost impossible to open. Coffee is the worst quality. Breakfast was ok but we were expecting better quality, sometimes it’s better less quantity and focus on the quality. Overall, it’s not worthy to spend almost 400 euros with this accommodation. Everything feels cheap.

General quality, excellent breakfast, nice beach and pool bar, plus the roof top bar and views are special.

Where to start. NOT a 5-star hotel. Highest: 4-Star. Arrived on Friday to be informed that there was no dry-cleaning or laundry available over weekends and holidays (as they send it all out to a third party). Asked for extra hangers for 2-connecting rooms — and eventually they said “no more” — but when asked at front desk, apparently they had extra for others, but not us (guess we reached our quota). They eventually were able to shut off the overhead LED lights in our connecting corridor (so the doors could be left open at night). Extra bath towels were provided (when asked for), but I saw only one wash cloth during my entire 10-day stay. The HDMI wall connection in one of the rooms did not work. The TV’s are fixed to the wall, some at odd angles — and do not swivel. The water pressure in the hand-held shower head needs to be increased (new beaded hoses?). Oh, and neither of the telephone handsets worked properly — had to use speaker-phone (and that was spotty). So, definitely not a 5-star hotel.

Nice property in nice location. A little far from town center. Food at property could have been better.

I was looking forward to this stay having been to Sitges every year with family and decided to stay at this hotel as opposed to our usual on avenue Sofia. The reviews were excellent and therefore I had no apprehensions however we did not have the best experience. The hotel itself is beautiful and has great amenities, the bed was very comfortable and the room was lovely. What let this hotel down was the staff and service. Having stayed at 5* all over the world the attitude of the staff here fell far below expectations. At check in there was no friendly exchange and we were asked to make a secondary payment of €100 a night which was not an authorisation but a payment in addition to the cost of the stay, I accept there is often a deposit taken but this seemed excessive and the lady was adamant it was a hold even though I showed her the money had gone. Further the added amenities which are usually included at a 5* were all requiring further payment, which we could get over but not the attitude of the staff. They did not exchange pleasantries when you saw them around the hotel and when asking a question they merely gestured or were dismissive in their response. Not alot of effort was made to speak to us in English even though we attempted to speak in Spanish too.Lastly, we could see that some guests received a better service who were spanish and perhaps regulars, as their sun-beds were saved in advance of their arrival and catered to around the pool more often. Would not return.

Lovely atmosphere & area. Limited with food