Best Western John Muir Inn

The shower and the breakfast

This was our second stay at this location and we're glad we gave it another chance. The water pressure in the shower is great. Breakfast they have is easy, and always delicious (although the wait for the waffles can be a little long, a second machine would be so useful.) The staff is amazing and remembered us from last time, very accommodating and friendly. The issues we had last time (elevator out of service and vending machines only taking cash) were not a factor this time, as both issues were fixed. Beds are comfy and sheets were clean. Had no issues with the TV this time. The brand of shampoo and conditioner/ lotion they provide smells nice and is easy on the skin / hair. Lots of families this time enjoying the pool. At one point I sat in the lobby eating to not wake up my partner in the room, and no one made me feel out of place for being there late at night. They even had a fire going!

The room smelled like smoke when we first got there, so we had to air it out. We weren't sure if it was because we chose a pet friendly room, but it was slightly off putting at first, but after having the window open for a little it was fine. The drain in the bathtub still wouldn't drain that well, even though we were in a different room than last time. I looked in the drain and pulled out so much hair (that wasn't mine) and that was a little gross. It didn't fix the problem completely, but it helped some.

Staff very nice and friendly..

The towels too less, we are couple when we ask more towels they give us only one..

Close to food outlets and shopping centers

Nothing

Location was good. It’s just 19 minutes to the Amtrak Station. Also near a shopping plaza with Starbucks. Very quiet room.

We arrived late and at check- in we were given a “Third Floor” room. Then told the elevator was broken. We are in our 70’s, and found it unreal that the entire hotel was booked. We were given no assistance with our luggage. The carpet on the stairs was ragged, and the hand railing was very sticky. The bed was worn and lumpy, however we slept well as the room was very quiet.

The first room we got there was blood on the blankets smelt dirty

Was not update and felt dirty

The rooms were clean. The staff was freindly. The breakfast was good.

Elevator not working