BreakFree Peninsula

My family got beaten by bedbugs on all beds and toilet water in both bathrooms were dripping all day long. Need a bit of deep clean and tlc. Location and view were great though.

I hated it from the first moment I arrived. We came to a construction site. They are building a pool. We were not advised that there wont be. Pool. Took us 1 hour to figure out how to get the key because reception was gone before 3pm. Reception left a number to call but the number was disconnected. Walking into the appartment was like a horror story.. terrible smell like bug spry which made us all sick that day. Mould eveywhere, bed sheets dirty, dishwasher flooded and noone there to call for help. Windows in the whole appartment you cant look out at because of the dirt. Worst experience ever. Will never go there again.

I stayed at the Peninsula hotel three times before, the apartments are outdated and old but you get what you pay for and I usually stay there when I'm sticking to a budget. Although cleaning the glass windows once in a while goes a long way. However I don't like to compromise on customer service and their check in staff consistently disappoints. I arrived at the hotel at 2pm and apparently reception was closed even though Expedia listed the operating hours till 6pm. It took me about 10 minutes to realise what to do because I haven't received any instructions from the hotel. I spoke to hotel staff on the phone and eventually they gave me the safe code where the key is located. In the true fashion of the Peninsula hotel they rushed the interaction as fast as they can to end the call. I spoke to reception next morning to advise that a set of instructions beforehand would've gone a long way, person agreed with me and was apologetic. Usually I would leave it at that, but given my previous interactions with staff in past stays I decided to press with the review regardless. I would rate it as the worst accor operated hotel in Australia in terms of customer service.

Excellent location Beautiful views Spacious rooms When pool renovations complete will be awesome

Easy check in great location

The property was alright overall. However there was no one in the reception most of the time and the amenities given were very less. There is was no servicing of the apartment and it was not communicated to us that there were ongoing renovations at the time of our stay. The lifts of the building very also very shaky and overall felt very unsafe.

The view from the balcony was amazing, lifts well maintained, staff helpful, nice location, close to shops and light rail trams, rooms clean but a little tired. Indoor pool good, outdoor pools under renovation.

Unit was a very good size

Outdoor pools were closed for renos which was not communicated prior to our arrival. The new manager was very helpful and refunded 2 nights accomm as a result. Place not bad overall, poor comms beforehand though.

I must say the location is fantastic, but that is where it ends.. It all started at the underground parking where we could barely enter as we had the rooftop box on our car - height of the door is only 1.9m! The rooms were huge but dated and dirty, no air con either. Kitchen was wiped over and clearly dirty from previous guests. Hotel stinks on every floor.. And the pool that you see in the pictures has been drained and is getting demolished. Disappointing.