Quality Inn and Suites Oakville-Mississauga

The room itself was satisfactory but the experience was ruined afterward when our $300.00 "damage deposit" was not returned due to "stains to sheets, towels". We also apparently ripped a pillowcase. Following up with the manager/owner we were sent photos with no proof whatsoever that this "damage" occurred in our room. After a lifetime of travel in lodgings of all kinds, I have NEVER been charged for damage because I do not damage hotel property. After numerous phone calls and an official letter of complaint to the manager, they are refusing to return the deposit. After researching "damage deposit" + scam, I have learned that this is an increasingly common practice in the hotel industry. Finally, in the two nights we stayed, Friday afternoon to late Sunday morning we did not receive housekeeping services and therefore could not leaver our usual generous tip. Hmmmmm. Before you stay at this hotel read up on damage deposit abuse and protect yourself accordingly.

Cleanliness

Good staff with great location

Bad smell plus dust all over

Clean, comfortable rooms at a great price. Easy access to the 403.

Staff was very friendly and helpful, both when i checked in and out. Room was clean and hotel was quiet.

it was fine. Front desk staff were excellent

My overall experience did not meet my expectations as the property felt outdated and needing a refresh. The only food available was coin operated vending machine with very limited, over-priced options between chips and chocolate bars. Many of the outlets in the room did not work and the noise from the adjoining room could be heard quite clearly. Most of the tv channels were low quality and blurry making them unwatchable. The staff were polite and helpful which is the only positive comment I can make about my stay.

Thanks

Clean and comfortable. They should upgrade to High def TV though.