Cities Of Gold Casino

It fit the occasion

Proximity to downtown Santa Fe

Bed sheets were dirty with stains ! Also the restroom sink was leaking & the tub had a slow drain ! Also the small refrigerator wasn’t working at all !!!!!!!

Decent

Many casino hotels are well-maintained, but some are not. Cities of Gold Hotel needs more attention to details and perhaps an overall update compared to our expectations. The bathroom door squeaked loudly and wanted to stay almost-closed; the mini-fridge was old and barely working; the room heat pump could not be adjusted and was obviously rather old. The bed was reasonably comfortable, but the sheets did not seem to fit right. There is no included breakfast despite the presence (next door) of the casino and its restaurant(s) (not sure about them, since we did not use them). Overall, it was satisfactory, but not a "go-to" choice, much like older and unrenovated hotels on the Strip in Las Vegas, and thus less than our expectations.

The lady who checked us in on 8/18 approx. 2pm has EXCELLENT customer service skills went above and beyond the norm. We were Very Impressed.

Other guests were disruptive.

Bed ok. Bathroom needed matt in tub--slippery. I was told this had to be requested; it's a safety issue. Nothing to drink out of.

The front desk staff are always excellent. The room is always very clean and I appreciate the safety since I travel alone. And, the price is very fair.

Bed was fairly comfortable. Room was not clean, hairs in bathroom and the floor hadn't been vacuumed. Hotel is incredibly minimal. The young girl at the front desk couldn't be bothered with anything baring handing you back your cc. The casino down the rod was way nicer my colleagues paid less than I did. Hotel needs to go.