Hyatt Place Charlotte Airport/Lake Pointe

The rooms are very large and have a separate sitting area, which I enjoy. The beds are extremely comfortable and rooms/bath areas are very clean. Breakfast was delicious, hot and plentiful. We stayed here 2 nights, not consecutively, as it was easy to get to and from the airport. We noticed that flight attendants/pilots stayed at this hotel and traveled with us on the shuttles to and from the airport. It has a small bar with decent prices and a very limited menu for food. There is a sports bar/restaurant just outside the hotel that stays open until 11pm.

We stayed 2 non-consecutive nights, both Tuesdays, and paid completely different prices for the same room. In the rooms, there is only a small refrigerator and a single-cup coffee maker in an area that looks as if it might have been a small kitchenette with a large counter and empty shelves. For the price of the room, you would think that the bottled water placed on the counter would be included to enable the guest to make a beverage with the included packets of coffee/tea in the room, instead of having to pay $6 per bottle (if you are NOT a Hyatt member). We had to trudge down to the lobby level with our own water bottle to fill it at the water fountain, or fill the provided ice bucket with ice and let it melt for a morning cup before breakfast opened.

Really everything was good about this hotel. O complaints. Very clean and comfortable.

I thought the price was slightly high, and I didn't like being placed by the elevator and ice machine. If I had been there for more than 1 night, I would have requested to be moved.

This is our first Hyatt experience and we were so impressed. The visit started with a very nice greeting and great customer service from Roxanne. She made us all feel so welcome and was very genuine in wanting to make sure that we were taken care of. THANK YOU Roxanne!! The rooms were great, the property was well maintained and the breakfast was excellent!! Great place to stay!!

Room was not very clean: bugs in the bathroom

Noisy AC

Excellent

The customer service was great. Friendly and helpful. Their shuttle service is also great. Prompt and on time. However, the condition of the room was not very clean. Crumps and trash (e.g., dirty napkins and food particles) in the sofa. One of the sheets had some yellow staining. I will point out, however, that the linen was not dirty nor soiled. Housekeeping is an area on which to improve, for this Hyatt property.