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8.2 / 10 Guest Rating

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Viva Azteca by Wyndham, A Trademark All Inclusive Resort - main view

About the Property

Experience paradise at Viva Azteca by Wyndham, A Trademark All Inclusive Resort, where luxury meets the beauty of Playa del Carmen.

Spa Retreat
Indulge in rejuvenating treatments at our on-site spa, featuring massages, body treatments, and facials designed to pamper your mind and body.

Recreational Bliss
Dive into relaxation with our outdoor pool, enjoy the revitalizing sauna, or stay fit in our fully-equipped fitness center. Your leisure time is our priority.

Culinary Delights
Savor exceptional dining at El Nopal, or grab a quick bite at our snack bar/deli. Unwind at the bar or poolside with refreshing drinks after a day of adventure.

Immerse yourself in the vibrant culture and relaxation awaiting you—book your stay now!

Facilities & Amenities

Full-service spa
Bodyboard on site
Boat tours nearby
Fitness facilities
Front entrance ramp
Free bicycles on site
Guest education on local ecosystems and culture
Padel court on site
Free WiFi
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.2
Excellent202 verified reviews
AI Summary

Guests highly rate the great service and frequently praise the good location.

Categories

Cleanliness5.8
Service9.8
Location9.3
Room Quality8.7
Amenities9.3
Value for Money8.2
Food and Beverage5.8
Overall Experience8.8

Select topics to read reviews

A
anaoR8545VV
Verified booking
Couples
Standard Room
Stayed in Feb 10, 2026

"Thumbs up"

10.0

Small resort perfect for those who want a quiet place for their vacation. Rooms are big and proper, no noise while we were there(also depends on guests of course). Restaurants are good (Manuel at the Bamboo, excellent service). The buffet is good with a lot of choices for every one. Only two bars, one at the beach would be good, but the service is superb (Christian 👌). The beach is good with a lot of transats. A place I recommend and where I will get back for sure.

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T
Torontocpl18
Verified booking
Family
Standard Room
Stayed in Feb 4, 2026

"New Year's at Viva Azteca"

10.0

New Year's at Viva Azteca We are a group of 10 (6 adults, 4 kids) who travel together every New Year's to a different all-inclusive resort. We have all been to a great many of these around Mexico and the Caribbean. This year, our travels took us to Viva Azteca in the gated Playa Car Community of Playa del Carmen. Please see my categorized review of the Wyndham Viva Azteca Playa Del Carmen. Hotel Aesthetics: The hotel has a traditional Mexican feel to it. It has been recently updated but retains an open-air Mexican Charm and has a beautiful courtyard. If you are looking for an extremely modern, chic vibe, this place is not for you. If you are looking for a more traditional Mexican resort vibe, then this might be the place. Rooms: We stayed in a basic garden-view room. The rooms are basic but clean, and I found the bed to be very comfortable. Crowd and Vibe: The Viva brand of resorts (Especially the Azteca) is known for catering to European tourists. The vast majority of people here were European, with most being Italian. This is reflected in the quality of food and activities at this resort. So if you are looking for a quiet European atmosphere, this place would be a good choice. Buffet Food: The food at this resort really was excellent. Likely the best food of any all-inclusive I've ever experienced. The quality of the buffet food was really good, especially when it came to traditional Italian and Mexican dishes. The pizza and pasta were so well done that it's easy to understand why so many Italians keep coming back here. The taco and other Mexican selections were also very well done with high-quality corn tortillas, salsas and authentic taco meats. On Mexican nights, they set up a taco station in the courtyard and make Tacos el Pastor, and on Italian nights, they use the same space to set up additional pasta stations. The buffet was always stocked with quality fruits, vegetables, desserts and a great selection of meat and fish options. There is also a 24/7 snack bar in the pool area with burgers, dogs, tacos, nachos, pizza and a few other dishes. A La Cart Restaurants: The Asian restaurant was actually quite good. The sushi and appetizer options were very good. The best part of this place was the fried ice cream dessert. I'm not usually a sweet tooth person, but this was amazing. We also got to try the Mexican restaurant, which had really good Mexican food by all-inclusive standards and is set in a beautiful outdoor garden setting. We did not get to try the Italian à la carte as we simply ran out of nights. Drinks: The resort has a multitude of drink options, but really nothing fancy (except NYE). The bar service was great, and they will make you anything you want, but it won't be made with top-shelf stuff. (They do have some top-shelf stuff, but it's only free for their timeshare club guests and is an upcharge for regular guests) There is a very nice bar in the main lobby and another by the pool New Year's Eve: This resort did an amazing job with NYE. They had an option for a la carte dining, but as a party of 10 were given a reservation at the buffet for dinner. They really did well to make it a proper NYE feast with Lobster, sushi, shrimp, scallops, rib eye, and a wide assortment of artisanal pastas and other dishes. They also set up a special bar in the courtyard with very top-shelf drinks for NYE, including high-end tequilas, scotch, vodka, etc. The courtyard hosted an excellent NYE party with decorations, music and dancing well into the night. Pool and Beach: The beach in this section of Playacar is absolutely gorgeous. White sand and blue water with a beautiful view of Cozumel and the cruiseports off in the distance. Shade and chairs are abundant, and finding chairs for our large group, even on New Year's week,k was never an issue. It should be noted that there is no beach bar or bar service at this resort or anywhere in Playacar. We had no seaweed for our first 6 days, but we did encounter a fair bit on our last day. Usually, this time of year is pretty good for sargassum in this part of Mexico, but beach lovers may want to think differently for bookings from April to October because the Sargassum in recent years during those months can be quite extensive. Activities and entertainment: The resort activity staff did really well to keep a full schedule of fun activities like games, contests, arts and crafts and themed parties by the pool and beach. The Viva app is very good at giving schedules for the many events and also for showing menus and options for the bars, restaurants and spa. There is also a small outdoor theatre with live shows nightly, and a sports bar at the sister resort down the street. Playacar: This resort is located within a high-end resort residential and golf course community. No one gets in or out without going through a security checkpoint and showing credentials. It feels super safe to walk around Playacar. There is a small strip of shops, bars, restaurants and Starbucks just down the road. For golfers, the Hard Rock Riviera Maya golf course is right across the street. There is another much bigger Viva resort a few hundred yards down the street, which you are free to eat and drink at as an Azteca guest. (Guests of the Viva Maya may not enter the Azteca, though.) Playa Del Carmen: The best part of staying in a place like Playa Del Carmen is that you really aren't stuck to just the resort. A 15-minute walk or short (but expensive) cab ride will get you right in the heart of Playa Del Carmen and 5th Avenue. Here you will find busy nightlife, local shops, high-end stores and a great many restaurants. Eating and drinking on 5th Ave in the heart of Playa can be quite expensive and “Americanized,” but if you walk a few blocks away from the Fat Tuesday’s and Senor Frogs of 5th Ave. You will find some amazing local street food and small restaurants. I highly recommend trying Tacos El Fogon, which has Michelin guide status and absolutely amazing and affordable food. I would highly recommend leaving the resort at least once to try the local food. Overall, we really enjoyed this resort. It’s not the most fancy, chic place in Playa, but if you are looking for great food and a relaxed European vibe, this is a great place. In fact, we have already booked a different VIVA resort in the DR for next New Year’s because we enjoyed it so much.

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J
juanmartinb73
Verified booking
Family
Standard Room
Stayed in Jan 23, 2026

"Amazing"

10.0

Amazing experience. Amazing hotel, the people working there were always very kind and respectful. I wanna highlight the work of Oscar, the manager. It was very respectful and give us a very warm welcoming. Definitely we are coming back!

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D
daisyb969
Verified booking
Couples
Standard Room
Stayed in Jan 23, 2026

"The best resort"

10.0

This family resort is all you need to have the best vacation in the paradise . The food is absolutely delicious, the beach is amazing and the stuff is so friendly and welcoming. I want to thank to Karin and Karla for being such a wonderful to us and making sure we having the best time and everything we need on our family vacation. Thank you so much and love you . Viva La Mexico until next time :)

Helpful?
L
l_abN8354JY
Verified booking
Friends getaway
Standard Room
Stayed in Jan 21, 2026

"⭐️⭐️⭐️⭐️⭐️"

10.0

I had a great time at Viva AZTECA with my friends. Not only because of the great accommodations and activities offered within the resort, but also because of the warmth and energy of the entertainment staff! All of the entertainers are great, but for us it was especially Fernando, Carlos, and Karin! Would go again and recommend <3

Helpful?
1
143bj_rnu
Verified booking
Couples
Standard Room
Stayed in Dec 31, 2025

"Beautiful Mexico trip…"

10.0

Everything in our vacations was perfect. Great Hotel, beautiful Beach, very kind staff, delicious food. If you need good Gym advice ask Fernando in the Hotel Gym. He is a good Coach and kindly helped us with many other questions.

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6
673tatianab
Verified booking
Family
Standard Room
Stayed in Dec 31, 2025

"Terrible food experience"

2.0

Terrible food. Please avoid staying at this hotel unless they fully revise feeding approach of the guests. I have never stayed anywhere over the world in a place with worse food. Chef doesn't know how to cook. I could cook better and more tasty food from the same ingredients he had. We were 3 families for a 1 week holidays. Half of our relatives had stomach issues... I am attaching a screen shot of my review on booking as well.

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K
kevfud
Verified booking
Family
Standard Room
Stayed in Dec 30, 2025

"Best stay ever"

10.0

First off, great service (room, food, Fiesta, employees) the food is delicious. Varies of activities for adults and kids. Vivito's club is a 10/10 for children. Many activities planned. Here are the vivito's club members; Marilu, Janet, Sehem, Emiliano, Julia and more. They always wear smiles, even when kids are hyperexcited. From Azteca you have access to the hotel Maya. It offers great activities like; trapèze, catamaran and more! Azteca is more relaxed with less People. They offer the best kids show at 20h30 and the most AMAZING adulte shows everyday at 21h30. DO NOT MISS THIS HOTEL NO REGRETS. YOU WILL LOVE IT. THANK YOU FOR MY AMAZING STAYING AT THIS HOTEL AZTECA AND TO THE TEAM!

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P
Peyman_HadiTORONTO, ONTARIO
Verified booking
Couples
Standard Room
Stayed in Dec 26, 2025

"Stay away from this resort"

4.0

This is a resort that I never want to go back! The only good thing in this resort was the taste of their food, other than that it was a horrible experience. They are abusing “sustainability” as an excuse for low quality service. I could understand use of purified water stations to eliminate plastic bottles, however, I dont understand limiting one beach towel per day! Even if it was raining and your beach towel was soaked in water, they were refusing to replace then. Also good luck finding paper towel or facials tissue, if you are sneezing, you have to use toilet papers! The bathroom was terrible, no one would clean the glass wall that separates shower from the washroom was never cleaned! It was full if stain, and no one cared to clean them. Although the food was tasty, I have to mention, my wife and I both got a terrible Diarrhea when we tried the salads in the restaurant!

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S
Seven7CostanzaKANSAS CITY, MISSOURI
Verified booking
Family
Standard Room
Stayed in Dec 23, 2025

"Great location and beach, food is meh"

6.0

We stayed here for a few days before moving to a larger (much nicer) resort for a destination wedding. We wanted an AI close to PDC that wouldn't break the bank, and for what we wanted this fit the bill. Several positives about this resort: Nice and small. The pool and pool bar were steps from our room. Great beach! Good coffee available at all the bars. Andrea at the pool bar in the morning is awesome! Good activities staff. For a resort this size to have 15 activities staff is crazy. Now for the negatives: Food is below average. At the price, I wasn't expecting anything amazing, but it was even worse than expected. The snack bar food other than one item or two is almost unedible. You get the cheapest of cheap alcohol. the good stuff is members only. There were very few American or Canadians at the resort, so it was hard to meet people and make friends, which should have been a huge plus for a resort this size. I love mingling with people from Europe, but in our case, the ratio was maybe too slanted. (I did learn my Italian numbers though playing bingo though!)

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