Casa Monica Resort & Spa, Autograph Collection

Want to say upfront that our massage therapists were fantastic, so this rating is not reflective of them. However, this is definitely not a luxury spa experience and the pricing is hard to justify for what’s offered. The “locker room” is essentially just a bathroom, there are no real spa amenities, and the only additional facility is a standard hotel pool. There was no relaxing or elevated atmosphere at all. The front desk staff also felt cold and inconvenienced by basic questions, which added to the overall disappointment. The massages themselves were good, but overall this felt more like a hotel add-on than an actual spa experience — especially at these prices.

Location, security, and amenities.

The bathroom cleanliness, the beds were not as soft as expected

Location

Furniture in room was uncomfortable

Location

Everything was great.

This place has some nice things going for it. Great location, some aesthetic charm, friendly staff, good food in the restaurant and a quaint bar, and a Starbucks just off the lobby. That being said here are some of the things where it falls short of the Marriott standard you would ordinarily expect. The WI-FI is terrible. The shower is a dribble. The elevator is suspect. The lighting in the bathroom is like trying to shave in a closet. The wait staff in the restaurant, while very friendly, needs to be trained better in efficiency and common sense service. The place needs an update. I suspect that Marriott must certainly know all this but doesn’t spend the money to fix it because there’s no serious competition in this town so they can get away with coasting along as is….which is a shame because while money is certainly not nothing the fact is that your reputation is EVERYTHING.

Great for a quick get away in town. Greeted at Check in with Champagne flute and Water. booked via Bonvoy, got a nice upgrade to a corner king suite for our stay. Dinner at the Cordova was great. Location is central to all the spots you want to walk to.

Trey at the front desk was amazing. I would return just for his great recommendations

The room was old with outdated furniture

location valet parking

leaky shower

The surface in the restaurant was outstanding. The breakfast was phenomenal, and the location was a part we were able to walk to all attractions and what we couldn’t walk to. We did the hard off trolley. The cleanliness of the rooms were perfect, and all the employees went out of their way to make sure we were perfectly satisfied.

He saying, what could you have done better parking more at a reasonable price should be included in the room or the room should be a little cheaper that would be the only reason why I wouldn’t stay at the hotel again

The reception hall is magnificent. Truly magnificent. And the restaurant is very very good. The staff was awesome! Extremely kind, they greeted us with a glass of champagne. we decided to eat in and were very happy we did. Waitress adorable. All in all, great experience but...

The room isn't worth the price. The shower had a curtain instead of a glass door, which alone does not explain 360 dollars per night. Next to this, the lights cannot be turned off from the bed. The lamps are old and need to be switched off like in the 70s from the lamp. And only one side of the bed had the USB plugs. I had to put my phone on the other side of the room and my Apple Watch plugged into the bathroom. The carpet between the bedroom and the bathroom was torn. I believe it is time to update the rooms if you want to keep those prices!