Fairfield Inn and Suites Charleston North/University Area

Location

No room cleanings Service wasn’t working wifi etc Room wasn’t as clean as expected Water continuously running in the tub

The Internet was down when we arrived but they checked us in manually

Stay was very average. Booked another night at hotel desk because we were enjoying Charleston area 2 days before our check out and receptionist checked us out at that moment as if we didn’t have another night to stay and then charged my card for $250. I was told I’d be refunded by the GM 2 days after check out because it was a mistake and it’s been 2 weeks and my $250 has not returned to card. Still says pending and phone number listed to location will not answer. It has an automated message and will not allow you to leave a message. I am beyond upset. I will make sure to never book at this location again. Desk staff were incompetent and nobody could help until GM came in. GM came in and told me he’d be sure to refund me and force the transaction to be stopped and it was not stopped. I’m home awaiting $250 3hrs away from hotel and can’t get ANYONE on the phone. I feel robbed and the hotel was a below average in decor, amenities and even had to switch rooms at arrival bc ours had hair, and stains in bed (human dna) .. the room transferred into smelled so bad and had cigarette ashes in chair but I didn’t complain nor ask to be moved again. Beyond upset and looking to see how I can get back my hard earned money.

Room is great but closet is too hard to open/close. Lobby is very nice but had sticky floors around the elevator and by the hot tub. Pool was a little dirty and the wi-fi died not even half way through our movie.

Great placa

The breakfast was ok

I booked the executive king suite room 218. The sofa was dirty.

Great location and nice hotel. Plenty to do close by

The only working ice machine was on the 3rd floor

Just renovationed and beds were great! Slept like a baby.

Bath tub was peeling.

Hotel is conveniently located near gas stations and restaurants (walking distance). Clean and quiet area.

It was a great place to stay