Fairfield Inn and Suites Charleston North/University Area

We cut our trip short. The facility was noisy both from the hallway and the street noises. Our bed was tilted with our heads at a lower point than our feet. This was not comfortable at all. We were disappointed, Marriott's are usually better stays.

the first room we were put in, the air conditioner would not work and the shower would only work with extremely hot water, when you would turn it to cold it would shut down completely. we informed the day MGR and when we returned that evening the night MGR was unaware of any of our concerns. he put us in another room and this one had a tub spout that would not work to transfer water to the shower head. I'm 6'5" tall and do not take BATHS. when we checked out the day MGR was not at all interested in our satisfaction

Liked the friendliness of the staff, didn't appreciate being located on a floor where significant renovations were actively going on - fortunately we were gone a good portion of the time, but when morning when we tried to sleep in, the noise right outside our door made it impossible. The morning of the third day we asked that our room be (finally) made up. They offered to relocate us, but we were unable to stay and take the time to do that, and asked them to just make up the room - which they promised to do, and then failed to do, so I had to go back down to get towels after we returned that evening and found the room untouched. The room had finally been made up after our fourth day there, but woke up the following morning for an early departure prior to the availability of coffee in the lobby, and found that when they restocked our coffee in the room, they only provided one cup. Not impressed...

I really loved the cleanliness of the lobby and of the room. The staff was very nice, helpful, and swift with our check-in. The room was clean and tidy.

There was not anything I can say I disliked about our experience.

There was construction going on. Room had an odor to it. Didn’t feel as nice as other Fairfield’s. More run down

The hotel and rooms are clean and comfortable. The breakfast selection is less than other Fairfield hotels. I would definitely stay here again.

Very good staff.

The view of the room was the back of the building facing wood area. Horrible, I smell cigarettes smoke all through the night. Didn't sleep well due to the slamming of the doors . And the room need to be dust 😭

Hose keeping kept own room clean and replaced towels as needed daily.