Hotel Imperial Reforma

Very noisy street next to hotel. My room had maintenance issues.

Amazing and beautiful

Perhaps kind crowd area since is at the center of the business area in Paseo de la Reforma in Mexico City

El hotel esta lejos de las protestas ,y accesible para llegar al aeropuerto

The outside of the building is beautiful. The floor plan is beautiful. The breakfast was good. Housekeeping is friendly.

The furniture is old, dirty and worn. The locks on the doors may not work. They don’t have hot water. The curtain are worn out. The bed is unusually firm. The bathroom fixtures are held together by glue. The tubs are peeling, scratched and old. The walls have openings around the vents near the floor. There is air conditioning but no heat.

The location was excellent for catching the Turibus which is a great way to get around and sight see.

The staff, although pleasant, are not accustomed to catering to guest needs. The rooms are outdated with poor lighting. The shower was never really hot, had poor volume of water, and you had to stretch your leg to get into the tub. It is high. Could not ask for an extra pillow because they are inventoried and no extras allowed. Towels were like sand paper and small. We spoke to our housekeeper, and she was able to get us decent towels. She was extremely helpful.

Location

Amenities fell short of expectations. Rooms are dark, and towels are poor quality. An extra pillow is not available.

No breakfast like they say you have to pay for your own breakfast. Nothing is free in there. The only thing they gave you ship sandwich, orange juice, same fruit every day.

No towels in bathroom, cold water , dirty sofa, no air conditioning, old furniture and curtains.

The location was good.

I know is an old building, I’m ok with that. But still you have to keep the place in good conditions, I think it needs maintenance and replace things if necessary. The bathroom really needs a good maintenance. My room didn’t have towels nor soaps, I have to ask for it. Also, they should invest in towels as well, really bad towels.

Hotel did not want give more shower towels after letting them know that there were occupants in the room. They didn’t want to give an extra voucher either for the continental breakfast. They didn’t let you take any coffee nor food to your rooms from the breakfast area. Staff did not bother trying to accommodate in type of way or even tried to contact management for us.