Larkspur Landing Extended Stay Suites Renton

No one answered the phone to get the shuttle from the airport. After 10 rings, it was answered and I was put on hold. Took over an hour to finally get the shuttle ride to the hotel. Unprofessional screeching when the phone was answered. I would never stay here again.

there was roaches in the room

The TV News stations and some of the tv shows seemed tailored more for the right wing type people. Had copies of EPOCH Times in the lobby too, which is labeled right wing. When asked why they only showed those news stations and tv shows, I was told it was their corporate office that determined the stations provided. Just seemed very weird to me that a hotel will promote something so tailored to a specific group of people only and not for everyone.

The staff was super nice and I was very surprised for the price and how nice the room was, it is an older hotel but it was a very clean hotel. My only complaint I have is that it’s also a place where people live longer than a one night stay and right next to the door was a little seating area, where they all sat and smoked. That was rough to walk past, but that was my only complaint.

Hotel needs updated. Other than that it was nice.

Air conditioners didnt work and rooms smelled

Our first stay in April, we checked in and our door key didn’t work. So they moved us to a small room due to no availability. I ended up getting charged for the original room and the one with a working door, BOTH rooms. The desk clerk said they couldn’t do anything about it because I booked with a 3rd party. I was too exhausted to fight it, having twin seniors in high school and a senior at UW graduating… a busy time. I payed the double charge and gave them a 2nd chance in June for my daughter’s graduation from UW, for which there was 60k in Seattle for that event and for a World Cup event which booked all hotels within a large radius of the city. I made 2 reservations. One of my kids stayed with her friend so my son and I had a smaller room and I got a bigger room with my 2nd reservation to accommodate my daughter. I called the hotel directly to make sure I wouldn’t get double charged again for 3rd party booking. Called 1st time for rates, 2nd time to book and 3rd time because I forgot to give my C.Card #. 3rd call, the lady was annoyed with me and in a rude way said, “I already emailed you your confirmations ma’am.” Checked in Thurs - Friday nite, no problem. Saturday we braved all the people, traffic dinners and traveling around UW, we picked up my daughter up north. After making it back to Renton and picking up some items at the landing and Fred Meyer it was 10:30 pm before we got back to the hotel. Exhausted, I started bawling when they told me and my family that they cancelled our 2nd reservation!! There were no other places… after the manager stopped blaming me, saying I didn’t leave a card on file (their reason for canceling me) she told me there was a room 4 miles away and I better call and leave quick before it gets snatched up due to all the events in Seattle. The clerk says, “well since you have that prior issue too, I won’t CHARGE YOU FOR TONIGHT.” I thought what the heck? You DID have my card on file. THEY WERE GOING TO CHARGE ME FOR THEM CANCELLING MY RESERVATION without my knowledge!!! I asked why they didn’t call and let me know they un-did my reservation they made with me and confirmed…. I began to pull up my email confirmation. Right then she said “you should have known we sent you an email.” Like I am checking my email during my vacation and my daughter’s graduation and spending time with family I haven’t seen in 20 years. Plus I already had a confirmed reservation. So basically they made the reservation and then un-made it, and gave my room to someone else. Homeless in Seattle and tired, we contemplated driving home over 2 mountain passes in the middle of the night. We ended up all piling into my daughter and son in laws room and slept on the floor. I was floored that they were mad at me for Larkspur canceling my reservation that I had secured. And they were still going to charge me for the room and they double charged me (and didn’t downgrade the price to the downgraded room) for THEIR room door lock being broken My advice if you HAVE to stay here is to call the front desk for your reservations. Then if you stay more than 1 night, make sure every morning that they aren’t going to charge you for your reservation that they unmade. Larkspur must make a killing cancelling people, charging them anyway and giving the room to someone else and THEY charge them too!! We stay across the lot at Hilton now because this place gave me hotel PTSD. Seriously!! And I am an easy customer!! Tip housekeeping clean my own room don’t ask for anything extra…

Staff was very courteous and helpful

Staff was excellent. This is an older property but kept very well.

Nice breakfast offered, shuttle available, staff very accommodating , good size room, amenities available, walkable to needs.