Sonesta Essential Hotels & Suites Kansas City/Blue Springs

The lady that checked me in was awesome. She was so kind and friendly.

It was a great stay!

The mini refrigerator made a loud humming noise all night. Otherwise it was a decent hotel experience. When i checked in it was brought to my attention that there would be a $100 deposit fee which i was told would be refunded. That fee was not stated on the Expedia site.

Very good breakfast. Friendly staff.

The coffee machine in the room did not work because the filter tray did not fit. There was no hair dryer. Other than these 2 details,our stay was good!!

Pool needed cleaning but had a good stay...

For starters, the elevator was extremely slow, and there are only 3 floors, so I shouldn't have had to stand there for at least 2 minutes waiting for it. Once I got on the elevator, it also extremely dirty. When I got to the second floors, dogs were barking in the hallway at 10:13 pm and again around 10:30 pm. Extremely loud guests in the hallway at 10:15 pm. Upon entering, this is the smallest hotel room I have ever seen. The lamp shade was cracked all over and one of two bulbs was burnt out. The mattress was terribly uncomfortable and I could feel the springs popping out. Luckily, I brought my camping sleeping pad from a previous leg of my vacation, so I used that and placed it on the bed. The mattress was soiled (brown spots all over), and metal was protruding on the top corner of the mattress. Please replace this mattress for future guests! Don't expect privacy or quiet. The insulation all around is poor. You can hear traffic noise, trains, sounds from people in the rooms next to you (or the alarm clock at kept going off at 5:00 am), as well as sounds from the hallway. It's all good. I didn't want to sleep anyway. Insects in the tub. The TV remote was extremely sticky. I asked the receptionist if there was an extra one; there wasn't. He got a Ziploc bag for me so I could put the remote in the bag and use it. On a bright note, there was hot water and strong A/C. I would NOT recommend staying here, and it's beyond me how this place is rated 8.6 stars! Unbelievable.

There was nobody at the desk for several minutes. The TV in the room didn’t work and I was made to feel like it was my fault because I didn’t know how to work the remote. It was cold and damp in the room all night.

Rooms were run down and musty. No hot water for morning shower. Broken coffee machine at breakfast

First, I wasn't expecting the incidental charge, and it was high. There was no soap or other toiletries in the room. The TV didn't work, and there was no mirror other than the one in the bathroom.