Waterton Lakes Lodge Resort

Could use some Upgrades

Bathroom had Mold in the shower

Nothing was good except the okiesh location.the pictures says spmething else and they gave you the shittiest property

The staff was so unprofessional un polite, and has zero sense of customer service.Despite if the frequent request if giving 2 rooms together as we had kids they gave us a room with a hallway in mid. The room was not as per the expectation they gave is shitty shady room, with no room to stand im thi because of the stairs going outside the whole room Does not have proper lights it was so congested and risk for the kids to go in hallway stairs. Amd ee could not enjoyed stYing with freinds. My son has woke up in the e middle of the night cam w crying in another room which was literally far as per the expectation we mentioned thousand tomes but staff was not even listening.I wosh i could hVe booked some other lodge.No proper facilities.

Location

Bulb was flickering, shower gel wasnt refilled, tv disconnects after 2 episodes of friends

Carol your absolutely the best ambassador for the 4 properties. Our room was comfortable, clean and was great to have the kitchen Can't wait for our next weekend away, in 2026.

Good location

Amenities old

The lodge is a series of multi unit cabin structures. You have to hump your luggage to your room from the parking adjacent to your cabin as there are no trolleys or valet service. The door on our unit was saggy and hard to open and close. This was quickly rectified by the desk clerk who had the maintenance person fix it immediately. Our room was clean and comfortable with amenities provided, soaps, etc. Shower and bath was good. Pressure and water volume adequate for a refreshing shower. There was no complimentary breakfast provided.