Waterfront Insular Hotel Davao

Needs an entire renovation

Service was excellent and the property was clean. Close to Davao Airport. Mostly housing around the property.

It was fine, though the place is old and run-down. There was a leak in the bidet which we reported, but nothing was done. Staff were helpful though and very friendly

Bbgg

Staff are very accomodating and attentive overall.

Very warm staff and the cleanliness!

Great staff

The hotel is very old, bathroom fixtures very dated so appears dirty. Thanks to whoever cleaned our room while we were having breakfast our first morning. We were pleasantly surprised by the promptness of it. Breakfast buffet is great & worth the money we paid. Hostess & front desk should not call it complimentary breakfast since we paid when we made reservations. I corrected them but it fell on deaf ears. I guess it sounded better to say complimentary breakfast. Upon registration the waiting lounge was being used so the front desk lady told us to sit on the restaurant in the foyer area. I explained to the waiter we were only waiting for hotel room but he gave us menu books. We just had a late lunch & my family did not want even coffee as it was after 3 pm so we did not order. After about 20 minutes a lady server told us she will remove the menu list from our table since we are not ordering anyway. I again explained we were told to wait in that area. The server did not even reply. The restaurant was not busy as there were a lot of empty tables. I did not see any reason for her to be that rude. My family anyway told me maybe they only have 2-3 copies of menus since hotel is old so they need to remove ours from our table. I told the receptionist about the waitress not having been advised we were only in the foyer restaurant to wait for our room. She apologized. Finally someone with better manners. It took over 40 minutes for room to be ready even after 3 pm.

I love everything. It's not a 5-Star hotel resort but we love the place, the garden , the staff and buffet breakfast.

Insular hotel refused to refund 1 day's cost when we had to leave 1 day early. Very rigid policies.