Extended Stay America Suites - Indianapolis - Castleton

The location was central to where we were going. There were many restaurants in the area.

When we arrived the place was chaotic to say the least. The front staff was trying to sort out some unexpected arrivals - 2 buses full of construction workers! They were all loitering outside the entrance so it looked like dangerous individuals were selling drugs in the parking lot. Terry, an employee was cursing and frustrated. The bathroom in the room could have been cleaned better. The tub and sink were grimey and the toilet paper holder was missing the bar. Additionally, there was no hairdryer or ice bucket or complimentary shampoo and conditioner. The phone in the room didn't work either.

I like the room size The beds were great The price is decent and it's in a good location

The room was nice Needed to be cleaned a little more stains in the restroom Day of checkout the elevator stopped working we were not informed. I walk with a cane it was a bit of a challenge walked down from the third floor. We were not informed. I had to carry all my things down the steps it was rough.

Good for the price, and considering the fact we were just looking for a cheap place to stay after our concert. Not very far from the music center (Ruoff)

When I got there, the first staff lady tried to insist I needed to pay again after paying online (another lady even confirmed with me on the phone I had already paid) argued with me even after she discovered I was right. My biggest complaint tho, is that we entered our room to find that all the pillows were absolutely disgusting. Stained terribly. I went down to ask for new ones and the lady said there were none clean…….told me to come back down and ask that night , but then there was no one to be found. One of our towels was gross and stained as well.

Staff was helpful and friendly at check in

Appliances were from the 80’s, door facings of the refrigerator were covered with service rust, dead bugs in corners of the room where it hadn’t been swept good, cleaning residue on floors and countertop made things sticky and floor slick even when dry. Bad enough to complain to staff? No….Good enough to stay again….No

The girl at the front desk was very nice ladie she helped me and answered my questions big help

Kitchen , you have a kitchenette, hummmm, no pots or pans ,no dishes, no cups to drink from !! No coffee pot in room ,no ice mechine, or buckets, what if I was staying for a bit ?? What did I need to do buy them ? And the bed ,hard as a rock !! I mize well been sleeping on the floor. Lucky to find a trash can in room !!! I needed to check out early 430 500. No one at front desk very upsetting, I left my keys stuck in the office door and left , i tried to call someone like she said but , of course no answer!!! I guess I could keep on , but this is the worse of it. I wont stay at you motel anymore , I going to let friends and family know about my stay there, it just sucked, ok ,