Extended Stay America Suites - Pittsburgh - Monroeville

The bed was comfortable and sheets clean

The room had an odor and the towels had stains on them

Close to venue

Room smelled of cigarette smoke. The room looked dirty. The floor was sticky, seriously stained carpets. Planned to give my granddaughter a bath in the tub during our stay, no drain cover, broken hole, was disgusting. Wouldn't even use shower.

The location

The staff is very friendly

Natasha is excellent! Very kind and friendly! Dr. Raj

Nothing

TV didn't work, five day stay no TV would, front desk said if I had a problem call the boss asked to be changed to another room said there wasn't another room wanted to get my refund back said no refund take a shower hang the towel on the towel rack towel rack falls down horrible horrible horrible place,

It was a place to stay. The staff were friendly. Our room was at the end of the hall so we could just use the exit to go back and forth. It was clean. However, I did see some clippings of facial hair around the sink faucets. I cleaned that up.

The bed was uncomfortable and hard. We were on the first floor and had someone staying above us and we swear they walked back and forth from the night to the morning. The TV was still set for 2021. The clock on the microwave was three hours behind. My husband did try to set it but it wouldn't set. The employees said to get clean linen we needed to take our dirty linen to the desk and they would exchange it there. They also mentioned where we could take our trash out "if we wanted to" but there was no maid services that we seen. We have stayed at many hotels and sadly we probably won't be staying here again.