Extended Stay America Suites - Memphis - Germantown West

location and the room was clean as well.

N/a

Nothing they canceled my booking then tried to charge me a early check in fee of a 117.00 dollars so me and my family slept in our van in a random parking lot the desk person was very rude.

Nothing!!

, the person that greeted me at the front desk was extremely rude and arrogant. And forgot the concept that the customer is always right. He was very hostile and speaking to me because I asked him a question and he continued to over talk me. And the fact that they charge you for every little thing. I was put in a non-smoking room but the room reeked of cigarette smoke and so I left and canceled my reservation and went somewhere else.

The staff was hospitable. Especially when I asked for another room with handicapped amenities .

The first one really smelled like old smoke and mildew. The one on the second floor was ok for me to get too. The room and fixtures were covered in prints and smudges, there was dust on all the fixtures as well. I was a little disappointed, as we stayed at one in Grand Rapids, Mi for 2 months while they finished our house. My account seems to have disappeared from then as well. I believe we had a couple comp nights, but that would have been 2015, so it may have lapsed. We are going to travel more though. We Will finally have time. Just thought you should know about the room. Have a good day.

Location

Nothing it was great