Overall, this hotel is nowhere near a 5-star standard. In fact, even 3 stars would be generous. Based on our stay, I cannot recommend it to anyone looking for a clean, comfortable, and relaxing holiday.
Rooms
Our experience started off as a nightmare. We arrived around 1 a.m. and were given a room that looked as if it hadn’t been cleaned in a week. The air conditioner made loud clicking noises and there was a lot of noise from outside. After two hours of waiting, we finally received another room, where we managed to sleep for a night, but the bathroom sink was leaking all over the floor and the balcony door couldn’t be locked. In the morning we had to beg for another room, as they claimed room changes were only allowed once.
The third room was more usable, but still far from acceptable. The first two rooms (and the hallways) had old carpets with a heavy, musty smell. The third room had tiled floors, which helped slightly with the odor, but the damp, moldy air was still there. Later we found out that guests who slipped 50 euros into their passport at check-in were given a decent room much faster — essentially an open bribe system.
Even in the “better” room, issues were everywhere:
The AC was dripping water, walls were damp and moldy around the vent.
Mold stains on the ceiling, painted over poorly.
Hairdryer didn’t work and gave small electric shocks.
Moldy shower curtain, tiny bathtub impossible to use comfortably.
Wardrobe was falling apart and smelled of mold, so we didn’t unpack.
Ventilation was terrible: after cleaning, the floor stayed wet for hours, leaving the whole room damp and musty.
Furniture was worn out, moldy, chipped, smelly.
Beds were a joke: deep craters in the mattresses made it hard to get out of them. Pillows were rock hard.
No curtains, only blackout blinds, meaning you had zero privacy if you wanted to air out the room.
Cleanliness was the biggest problem: towels were often dirty, stained (including yellow marks, oil-like spots, and even blood stains). We had to search for a “cleaner” corner to use. Towels were taken away at 10–11 a.m. and new ones only arrived late afternoon.
Bed linen was always stained as well, no matter how many times they changed it.
Dining
The food quality was very inconsistent. On some days, the variety was decent, but on weekends — when the number of guests doubled — the dining experience collapsed. It often felt like a battlefield. Serving stations were opened from two sides, but utensils were only on one side. If you didn’t arrive at opening time, finding a clean table was difficult, and many were not properly cleared after previous guests.
Waiters often ignored us at lunch and dinner, forcing us to get our own drinks. Many dishes were undercooked or underseasoned. At one point the restaurant got so crowded they had to block the entrance because there was no more space inside.
Bars and drinks
The bars were overwhelmed, especially in the evenings during the shows. Long queues, soft drinks often out of stock. The quality of alcoholic drinks was extremely poor, below even the cheapest brands. At the beach bar, the beer was literally watered down.
Internet
Wi-Fi only works near the reception — and even there, it was practically useless. Messages barely went through, emails took multiple attempts, video calls were impossible, and even audio calls constantly cut out. Not only is remote work impossible, but even basic communication was a struggle.
Beach
The beach itself was beautiful, probably one of the best in Tunisia. There were always enough sunbeds, and at first a staff member would kindly sweep the sand off them and escort us. But since we didn’t tip him, this “service” quickly stopped.
Entertainment
The evening shows and animations were embarrassing. The 6–10 person animation team tried, but most had no rhythm, let alone dance skills. The performances were awkward, forced, and boring — they didn’t enjoy it, and neither did we. It felt more like disaster tourism than entertainment.
Guests and atmosphere
The majority of the guests were local/Arab families, and on weekends their numbers increased dramatically. This in itself wouldn’t be an issue, but their behavior often was. In the restaurant it was chaotic, and what shocked us most was a very unpleasant encounter: one aggressive man shouted at me (not at my girlfriend, because in his eyes women don’t deserve to be spoken to) that she shouldn’t be wearing a bikini, that this is a Muslim country, and that we should go home if we didn’t like it. Another older man argued at the beach bar because women were served before him. For a tourist destination, this kind of treatment is absolutely unacceptable.
Conclusion
Everything about this hotel screamed low budget, neglected, run-down. The cleanliness was shocking, the service below any acceptable level, and the overall experience disappointing.
This is at best a 3-star hotel. It should definitely not be advertised as 5 stars.
If you’re looking for a relaxing holiday, do yourself a favor and avoid this place.
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