Lindner Hotel Cologne Am Dom, part of JdV by Hyatt

Terrible hotel. I was emailed days before arri requesting if I would cancel housekeeping. I never heard of a hotel doing this. I checked in and the lobby not as depicted in website. I also got a different room than what I reserved. I went back to reception after seeing the room, only to be told all the rooms were the same except for bed size. The room had old decor and a very old carpet. NOT as depicted. As I couldn't call the front desk I had to go to the lobby again to request additional towels, only to be told that they don't have washcloths. How do you shower with liquid soap without a washcloth? So I had to go out to buy one. I ask for basic directions and orientatio to the area , but everything was so sketchy that I had to rely on my tourist map and my cell phones navigating app. The bed was very uncomfortable... I tossed and turned all night and woke up with body aches. Breakfast was mediocre at best and limited. When I got back that evening housekeeping had come into my room, despite my cancelling housekeeping at the front desk that morning . For some reason housekeeping removed ALL the towels in the room. They made the bed sloppily and emptied the waste basket. I had drank a cup of tea the night before and housekeeping did not touch the cup. Outrageous. I had to go to the front desk again and they could not explain why housekeeping removed all the towels from my room. They simply handed me towels they keep in a room behind the desk. Terrible place.

Overall it was a nice hotel. The room was not soundproof, and being on the first floor meant hearing people in the dinning room/restaurant as well as other people in rooms. Not a modern hotel, but it was clean, which is always good. Reception was great, and house keeping were great too.

Excellent location. Staff very helpful and friendly.

Nice room. Very comfortable and quiet. Close to the cathedral so easily walked to most of the Christmas markets. They will hold your luggage which was also nice

Lovely comfortable hotel

Nice room and excellent location.

Good location. Room well furnished. Helpful staff. Easy parking. Dark streets around. Cafeteria doubled up at night as restaurant but it was run as an independent concession. When I tried to get a table, I was told I needed reservations, even though half of the tables were empty. Thus, we had to go elsewhere.

We stayed four (4) nights - the dirty glasses were not replaced, the coffee was not replenished. The internet was not very good. On a positive note the staff were excellent, the breakfast was excellent, the rooms were very big. I hate to indicate negative comments.

Situated in a quiet street near the station. The rooms are a very good size but the whole hotel is tired and in need of refurbishment - indeed we were informed that this is going to happen later in the year.

The staff working during morning breakfast were very friendly. Nice gym. Nice location close to the station.