Holiday Inn & Suites Spring- The Woodlands Area by IHG

We were only there overnight, the room was fine. The check in experience however was phenomenal. Gilbert was very fast and efficient especially considering how many people were trying to get checked in all at once. He was very polite and provided excellent service.

Our room was clean, quiet and comfortable. The check-in staff was kind and friendly but it was very understaffed so checking in was very slow and there was a long line in the lobby the entire afternoon. We also chose this property because it said there would be breakfast and we were looking for that convenience. When we arrived, we were given the key card that had breakfast times listed on the envelope. When we came down in the morning there was no breakfast and we were told they aren’t currently offering it- strange that this was never told to us and all written communication had breakfast on it. There was also a rather strange convention being held in the downstairs hallway that we had to walk through on the way to the elevator each time which was a little uncomfortable for me with a kid there. All in all, the room was good which is the most important but there we some other weird things happening that would give me pause to book here again.

This property is under construction. Parts of the floor feels like you are going to fall right through, but the stay was peaceful and the staff was awesome

Drove 4 hours to go to a concert get to the hotel and not allowed to enter due to a smoker catching the place on fire. They never communicated with anyone so after a couple of hours in the Texas heat we gave up and headed home losing lots of money and wasting my pto.. I'd give you a zero if I could for the lack of communication

A great place to stay

There is no breakfast n just fruit n some cold ham sandwich is provided. Lot of paint smell across

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I booked my reservation a week earlier me and my friend we’re going to be spending a couple days down there and when we got to the hotel lo and behold, our reservation was canceled. I asked why and the lady told me that they tried to run my card and it was declined. So she was helping somebody else and she said she’d be right with us and try to help me and we waited for 30 minutes for the lady at the front desk to help us and she never would so we just left. And tell me that they ran my card and it was declined was a lie because I get a notification every time my card is ran and I never got any notification that , nobody at the front desk wanted to help us so I give this a very bad review my card was ran. It’s like they didn’t even want to help.

As soon as i walked in the room just looked amazing it was nice a spacious for a small room

The staff was friendly, the room was so nice and clean. Honestly the only issues we had here was the fire alarm went off twice during our visit, no idea what happened. The pool was great but the spa not operational. The other thing is i didn't know the food area was under construction until i got there. So the breakfast was not good. Frozen breakfast sandwiches, granola bars and fruit. My husband has an allergy so he could only eat the fruit and the kids don't really like the frozen sandwiches cause the bread gets soggy in the microwave so they ate a granola bar and juice. The coffee was good though. We mainly went out to eat. Im sure this place will be great for someone else when the construction is done.