Galt House Hotel Trademark Collection by Wyndham

When I checked in I was given a key to a room that had been occupied or was currently occupied. There was tons of garbage and the room was a mess. It also smelled like smoke. I went back to the front desk to get another room which they gave me but this room was next to the original room and smelled like smoke. The floor that I was on was loud with people partying into the early morning hours.

Overall my stay was amazing. I expected a little more with it being more of an upscale hotel. The lobbies were upscale but the room was basic but nice and spacious. We were in the west tower and doors had to be basically slammed to shut. View from 21st floor was amazing. The shower and sink water did not get hot but got warm. There were a decent amount of channels but no option for streaming services. I ordered DoorDash and had to go to the East tower concierge to pick it up which was inconvenient but I understand the rules. Parking was very interesting and dark not sure if it was construction going on. If I would have knew that I would have just valet my car instead. I have a Kia Sorento and I was afraid I wasn’t going to make it in the garage but I did. The west tower had parking but it was not for the Galt House I believe it was public parking. When I first got there housekeeping was cleaning the restroom in the lobby and I was told I could not use it but the desk said she should have let me in. My instructions to get to my room was to take the elevator or escalator to third floor then walk over the indoor bridge but bar area instead of going out the front door and crossing the bridge over to the west tower. I wish they would of gave me both options. I asked for towels and extra blanket and received those very quickly and I used text messaging to text the front desk. Small changes will make this hotel amazing.

felt expensive

We booked our room through Expedia and was supposed to receive a deluxe king bed room in the west tower. We did not receive that. We are in a standard 2 queen bed room. They told us because we did not book through their hotel website is why we did not receive the room that expedia promised us. Very disappointing as we are celebrating our anniversary.

Excellent location. My first option when staying in Louisville

We really enjoyed the view of the river and walkable to the Big Four Pedestrian Bridge which is stunning at night!

Updated hotel. Check in staff was very welcoming.

Hotel was perfect, spacious rooms, close to everything able to walk everywhere, staff very helpful

Room was very nice and very clean! The gentleman who checked us in was fry and very helpful

Clean room, nice staff, great location